Customer Service Advisor

2 weeks ago


Gateshead, United Kingdom Tructyre Full time

**Customer Service Advisor**

**Gateshead**

**£25,000 per annum**

Join our team at Tructyre and put your customer service skills to work in a role where every call matters.

We’re looking for Customer Service Advisors to join our busy Customer Experience Centre (CEC). If you enjoy helping people, solving problems, and working in a fast-paced environment, this could be the role for you.

**The Customer Service Advisor role**:

- Taking inbound customer calls and creating work requests.
- Making outbound calls to depots to schedule jobs and provide updates.
- Producing accurate invoices using our internal systems and customer platforms.
- Resolving queries and complaints with ownership and urgency.
- Meeting individual and team KPIs such as call handling, accuracy, and productivity.

**Requirements as a Customer Service Advisor**:
**Essential**:

- Excellent customer service skills.
- Confident using computer systems (including Microsoft Excel).
- Experience handling high volumes of calls in a busy environment.
- Strong communication and problem-solving abilities.

**Desirable**:

- Experience working with SLAs and KPIs.
- Previous call centre or office admin experience.
- Knowledge of UK geography and mapping systems.

**Benefits as a Customer Service Advisor**:

- 247.5 hours annual leave (25 days plus 8 bank holidays)
- Additional holidays for long service
- A flexible pension scheme, including life assurance
- Enchanced maternity & paternity pay
- Medicash health cash plan which includes access to a virtual GP as well as discounts on cinema tickets, high street retailers and gyms
- Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)
- Health and wellbeing program
- Tyre Discount Schemes
- Refer a Friend Scheme
- Company Sick Pay

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay

Work authorisation:

- United Kingdom (required)

Work Location: In person



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