Customer Service Advisor

5 days ago


Gateshead, United Kingdom Greenbean Full time

Temporary Customer Service Advisors (Gateshead / Hybrid)Were recruiting enthusiastic Customer Service Advisors to support a fast-paced, high-profile campaign launching in December. Initially on a 3 month temporary assignment starting early December.This short-term role is ideal for those who thrive in a busy, customer-focused environment and enjoy delivering excellent service across phone and email channels.The RoleLocation: Gateshead contact centre (hybrid a few days in the office per month; more frequent during training and early weeks)Hours: Monday to Friday, 9:00am 5:00pmDuration: Approximately 3 monthsStart Date: Training to begin by 8th DecemberRate of Pay:£25,238 per annum (based on 37 hours per week)Office closures: Christmas Day, Boxing Day, and New Years Day.What Youll Be DoingHandling inbound calls and emails from customers, providing prompt and friendly supportManaging queries efficiently, using multiple systems and dual screensEnsuring every interaction reflects high standards of professionalism and empathyAdapting quickly to campaign-specific processes and systems What Were Looking ForProven ...



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