Customer Service Advisor

5 days ago

Gateshead, United Kingdom Tructyre Full time

**Customer Service Advisor**

**Gateshead**

**£22,733 per annum**

**Full Time & part time roles available, permanent, across Mon - Sun (06:00 - 20:00)**

Tructyre has an exciting opportunity for a Customer Service Specialist to join our team based in Gateshead working nights.

The Customer Service Specialist will provide a high standard of telephone support. You will be working flexibly across different tasks to help the CEC manage customer demand effectively, taking inbound customer calls, and working with a range of customer contact channels. You will also deal with queries and complaints to ensure problems are addressed efficiently and the best possible levels of customer satisfaction are delivered.

**Responsibilities as a Customer Service Advisor**:

- Respond to all incoming calls within the Call Centre as required and creating jobs (work requests) with the Tructyre depot network
- Representing the customers’ interests at all times and in all interactions with customers and colleagues
- Accurately recording transactions on our IT systems
- Producing invoices, interacting as required with customer systems and other data sources
- Follow quality guidelines for both calls and invoices, to ensure that our work meets the necessary standards
- Updating our internal systems and completing any administration as necessary
- Managing queries and complaints from customers and colleagues, taking ownership and delivering quick, accurate resolutions
- Work to achieve the standards of a set of customer service KPI’s, measuring invoice and call handling performance
- Work flexibly to support an operation which runs 24/7 365 days per year

**Requirements as a Customer Service Advisor**:
**Essential**:

- Be able to provide outstanding customer service
- Good computer literacy and ability to navigate quickly around systems to ensure details are entered accurately and quickly (including Microsoft Excel skills)
- Experience of working in an office environment or other setting with deadline pressures
- High volume call handling

**Desirable**:

- Have worked in a fast paced customer service environment
- Managed customer expectations and demands
- Worked within agreed service level agreements and key performance indicators
- Good geographical knowledge and able to use mapping systems
- Dealt with high volume calls
- Worked with bespoke IT systems
- Worked in/knowledge of a call centre

**Benefits package as a Customer Service Advisor**:

- 25 days Annual Leave (exclusive of bank holidays)
- Additional holidays for long service
- A flexible pension scheme, including life assurance
- Medicash health cash plan which includes access to a virtual GP as well as discounts on cinema tickets, high street retailers and gyms
- Employee Assistance Programme (Confidential unlimited 24/7 telephone counselling and support plus up to 8 face-to-face counselling sessions)
- Health and wellbeing program
- Tyre Discount Schemes
- Refer a Friend Scheme
- Company Sick Pay

**About Tructyre**

Tructyre are a proud part of the Michelin and Euromaster group, and Britain’s leading truck tyre specialist.

In the UK our team of 600 colleagues work across a warehouse network, regional depots, and our customer experience centre to take care of our customers.

Our mission is to De-risk Britain’s Fleets by offering complete, commercial tyre management to our nationwide client’s. This includes tyre maintenance, tyre supply and 24/7 rapid emergency assistance.

  • Customer Service Advisor

    3 days ago

    Gateshead, United Kingdom HR GO Recruitment Full time

    **Job Tittle**:Customer Service Advisor - **Location**: Gateshead - **Salary/Hourly Rate**:£11.62 - **Working hours/days**: 8 hours between hours of 9am and 5.30pm 5 days out of 7 (weekend work will occasionally be required) HR GO Recruitment are looking for an enthusiastic and energetic character to join one of the customer service companies based in...

  • Customer Service Advisor

    2 weeks ago

    Gateshead, United Kingdom Tructyre Full time

    **Customer Service Advisor** **Gateshead** **£25,000 per annum** Join our team at Tructyre and put your customer service skills to work in a role where every call matters. We’re looking for Customer Service Advisors to join our busy Customer Experience Centre (CEC). If you enjoy helping people, solving problems, and working in a fast-paced...

  • Customer Service Advisor

    2 weeks ago

    Gateshead, United Kingdom Catalyst Full time

    Customer Service Advisor Our client, one of the region’s most renowned wholesale food suppliers, provides fresh fruit & vegetables and dry goods to the North East’s leading restaurants, care homes, schools, universities and hospitals. With a reputation for quality imbued throughout the organisation, they now seek a Customer Service Advisor to maintain...

  • Customer Service Advisor

    5 days ago

    Gateshead, United Kingdom Greenbean Full time

    Temporary Customer Service Advisors (Gateshead / Hybrid)Were recruiting enthusiastic Customer Service Advisors to support a fast-paced, high-profile campaign launching in December. Initially on a 3 month temporary assignment starting early December.This short-term role is ideal for those who thrive in a busy, customer-focused environment and enjoy delivering...

  • Customer Service Advisor

    5 days ago

    Gateshead, United Kingdom Greenbean Full time

    OverviewTemporary Customer Service Advisors (Gateshead / Hybrid)Were recruiting enthusiastic Customer Service Advisors to support a fast-paced, high-profile campaign launching in December. Initially on a 3 month temporary assignment starting early December.This short-term role is ideal for those who thrive in a busy, customer-focused environment and enjoy...

  • Customer Service Advisor

    1 week ago

    Gateshead, United Kingdom Pertemps Network Group Full time

    **Job Description**: Customer Service Advisors Temporary to Permanent MUST BE AVAILABLE TO START ON TUESDAY 11TH APRIL Based in Gateshead, hourly rate: £10.42 Free onsite parking is available and there are great bus links. Our client is an International company based in Gateshead, Team Valley. They are looking for a number of Customer Service Advisors to...

  • Customer Service Advisor

    1 week ago

    Gateshead, United Kingdom Barclays Full time

    **Customer Service Advisor** **Team Valley** **£23,500 per annum** **35hrs per week, rotating between 7am-11pm Monday to Sunday** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a...

  • Customer Service Advisor

    5 days ago

    Gateshead, United Kingdom Pendragon Full time

    **Customer Service Advisor** **Location: Vauxhall Gateshead** **35 Hour Contract** **A basic salary of £19,026 with bonus potential, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.** Are you a...

  • Customer Service Advisor

    19 hours ago

    Gateshead, United Kingdom Trinity Business Support Full time

    Trinity Business Support are recruiting for in office Customer Service Adviser's for one of the UK's most respected providers of contact services in the UK. They are at the heart of mulit-channel retail and currently have an exciting opportunity for experienced Customer Service Advisor to join their growing team. **What’s in it for the Customer Service...

  • Customer Service Advisor

    5 days ago

    Gateshead, United Kingdom Northern Gas and Power Full time

    **Customer Service Advisor** **HI, WE’RE NGP!** At NGP, we’re proud to be the largest energy consultancy in Europe, managing business energy portfolios for over 30,000 clients. Our team of experts guides businesses of all sizes, from SMEs to global organisations, in purchasing their energy contracts with ease and efficiency. Join our global family,...