Customer Success Manager

5 days ago


Newcastle Upon Tyne, United Kingdom Blair West Full time

**The Role**:

- Leverage your audit experience to work closely with senior leaders in accounting firms - understanding the challenges they face and how they can perform more efficient, valuable audit services using Inflo’s audit products.
- Develop tailored implementation plans covering staff training, internal communications, and tracking adoption progress.
- Lead audit training including the use of data analytics and audit documentation approaches with Partners and staff, virtually and in-person.
- Develop and maintain strong relationships with a portfolio of accounting firm customers through virtual meetings, attending conferences, and entertaining.
- Achieve high levels of customer satisfaction and positive feedback from contacts.
- Attain agreed targets for product utilisation and customer retention.
- Share customer feedback the Inflo Product Development team to support the creation of new features and ensure Inflo continues to innovate to exceed customer needs.
- Identify customer firms who are interested in purchasing additional Inflo products, referring them to Inflo’s New Business team to make sales.

**Your Experience**:

- Hold an ACA/ACCA/CA qualification or overseas equivalent.
- Have at least 3 years’ work history in an accounting firm performing audit services.
- Be able to develop relationships with peers and more senior leaders.
- Have strong project management and communication skills.
- Have a sound understanding of technology within the audit and accountancy sector, or an enthusiasm to learn.



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