Customer Success Consultant

5 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time £40,000 - £70,000 per year

Job Description
As a Customer Success Consultant at Sage, you'll be at the heart of our mission to help customers get the very best from their products. You'll build strong, lasting relationships, making sure our customers feel supported, valued, and confident in the solutions we provide. Your goal is to ensure they're not just satisfied, but truly see the full value of what Sage has to offer driving their success and strengthening their loyalty along the way.

Goals for this role

In this role, you'll work through a structured, multi-channel contact strategy alongside our Customer Success Programme to help customers get the most value from the products and services they've chosen.

First 90 Days

In your first 30 days, you'll be fully integrated into the team and get a thorough understanding of the role by listening in on calls with your colleagues. By 60 days, you'll start taking calls and managing bookings, progressing to managing and delivering a full day's diary as you settle into the position.

I can also make it even more engaging and candidate-friendly, if you want it to read like a "welcome journey" rather than a formal plan. Do you want me to do that?

  • Create value for customers by defining the desired business outcomes and then building a
  • Customer Success Plan with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
  • Drive product and service adoption, using customer data to proactively reduce churn.
  • Gain an understanding of clients' pain points and deliver responsive solutions and support.

Additional Skills And Experience

  • Sound knowledge of Sage 50 or Sage SBC.
  • Excellent diary management is a must.
  • Communication and relationship building is key.
  • Experience working to KPI's and SLA's

Your Benefits

  • Competitive base salary and commission structure
  • Comprehensive health, dental and vision coverage
  • Work away scheme for up to 10 weeks a year
  • On-going training and professional development
  • Paid 5 days yearly to volunteer through our Sage Foundation
  • Flexible work patterns and hybrid working

  • Customer Success Consultant

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time £35,000 - £65,000 per year

    Job DescriptionAs a Customer Success Consultant at Sage, you'll be at the heart of our mission to help customers get the very best from their products. You'll build strong, lasting relationships, making sure our customers feel supported, valued, and confident in the solutions we provide. Your goal is to ensure they're not just satisfied, but truly see the...

  • Customer Success Representative

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full time £30,000 - £60,000 per year

    At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on theForbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60lists, and we...

  • Customer Success Manager

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time £40,000 - £90,000 per year

    Job DescriptionOur team is built on trust, respect, and genuine support for one another. We believe people do their best work when they feel valued, empowered, and encouraged to bring their authentic selves to the table.If you're passionate about customer success, have a deep understanding of how finance teams operate, and thrive on building innovative...

  • Customer Success Coordinator

    2 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom A.P. Moller - Maersk Full time £25,000 - £55,000 per year

    We OfferA dynamic role where you'll be managing funded learning programs, supporting career transitions, and driving commercial growth. Based at either our Newcastle or Humber office locations, you'll engage with clients, coordinate training delivery, and build strong relationships while representing our core values. From handling inquiries to upselling...

  • Billingual Recruitment Resourcer

    7 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Love Success Full time £35,000 - £55,000 per year

    Bilingual Recruitment Sourcer ( Fluent English and one European Language)6-month hybrid contractBASED NEWCASTLEJoin a Global, Well-Known Management ConsultancyAre you fluent in English and one other language (Spanish, French, Italian,German or Portuguese)and an expert sourcer with a passion for building exceptional talent pipelines? Our client, a highly...

  • Lead Customer Success Manager

    1 week ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom HM Revenue & Customs Full time £58,541 - £64,624 per year

    DetailsReference number435472Salary£58,541 - £64,624A Civil Service Pension with an employer contribution of 28.97%GBPJob gradeGrade 7Contract typePermanentBusiness areaHMRC - CDIO - Chief Platform Office - Mobility & Workplace ServicesType of roleDigitalWorking patternFlexible working, Full-time, Job share, Part-timeNumber of jobs...

  • Junior Intacct Consultant

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time

    Job DescriptionAre you looking to start a tech career? Or maybe you're looking to make that 360-degree pivot in your career and start a new chapter? Following our success supporting Sage-accredited business partners since 2023, Pathways is excited to present a new opportunity.At Sage, partners are at the heart of everything that we do and are core to our...

  • Partnership Success Executive

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom One Utility Bill Full time £26,644 - £30,000 per year

    Partnership Success Executive £26,644 + £3,500 OTEWe are looking for a motivated and driven Partnership Success Executive to join our team As a Partnership Success Executive, you will be responsible for the activity, retention and ongoing commitment of new and existing partners of our business to business service - NotifyA little bit about usWe are a tech...

  • Technical Client Success Specialist

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Vable Full time £35,000 - £55,000 per year

    Location:Fully Remote, UKContract Type:Full-time, permanent, 40 hour per week Mon-FriDepartment:Client SuccessInterviews:Max 4 stagesAbout VableVableis a news aggregation and publishing platform that supports international law firms, consultancies and government departments in staying ahead of critical developments.We help our clients manage information...

  • Partnership Success Executive

    6 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom One Utility Bill Full time £26,644 - £30,000 per year

    £26,644 + £3,500 OTEWe are looking for a motivated and driven Partnership Success Executive to join our team As a Partnership Success Executive, you will be responsible for the activity, retention and ongoing commitment of new and existing partners of our business to business service - NotifyA Little Bit About UsWe are a tech business that bundle household...