Customer Success Manager
4 weeks ago
Technology is a catalyst for change, but what sort of change, depends on how new technologies are deployed and integrated into existing processes. Beyond this, it is about how we seek to train new and existing employees in best practice and the use of technology. One answer to this is connected workforce solutions or smart factory software. Applications designed to support production and operator teams by improving methods of communication throughout the team and factory, ensure all team members have the required training and resources, reduce labour disruption and minimise operator input. Our client's smart factory software and management systems help production teams and operators in their daily tasks, helping large and small manufacturing companies achieve their operational goals and spot issues before they become significant. Their connected worker software is focused on process improvement, detailed insights, and resolving shop floor issues by transforming real-time data into actionable insights.They are seeking a customer success manager to act as a trusted advisor to their enterprise customers in Europe. This is a ‘purist’ type customer success position. A true advisor and voice of the customer. Whilst you will have commercial responsibility, it is not the role of the CSM to ‘sell’ or ‘close’. Please do not apply, unless you…Have at least 10 years’ experience in a combination of customer success, account management, presales, professional services or customer support roles. Understand operational technology and at least one of the following software: OEE (Overall Equipment Effectiveness), APM (asset performance management), MES (manufacturing execution system), Connected Worker, Smart Factory. It is an advantage if you…Have experience achieving high levels of customer retention and expansionKnow a thing or two about customer lifecycle managementUnderstand SaaS metrics and value realisation frameworksAre a great relationship builder, including at C-LevelKeep customers at the heart of everything you doLove using data to inform the decisions you makeKnow how to navigate complex organisation dynamicsWhat will your day to day look like?This role is focused on retention. You’ll be tasked with:Managing a portfolio of Enterprise-sized accountsActing as an advisor to your customers on product best useOwning the customer journey from deployment to adoptionHelping customers achieve their digital transformation goals through personalised solutionsHelping to drive platform adoption and secure renewalsActing as the internal voice of the customer to shape product roadmapsMeasuring KPIs (like renewal, NRR and NPS) to track customer healthImplementing data-driven improvementsSupporting new customer onboarding activitiesSuccess in this role looks like high levels of customer retention, with the ultimate aim of growing your accounts.There is opportunity to help shape the future customer success team and best practice. This position benefits from supported autonomy; an opportunity to be creative, whilst being supported. This role is remote, but you will need to travel up to 25% of the time across Europe to customer sites and for networking events.Think this could be your next role?Please get in touch with Victoria on victoria.rybak@fmctalent.comThe fine printReference number: 20886Temporary or Permanent: PermanentFMC contact for this role: Victoria Rybak
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Customer Success Manager
4 hours ago
Newcastle upon Tyne, United Kingdom Sage Full timeJob Description Our team is built on trust, respect, and genuine support for one another. We believe people do their best work when they feel valued, empowered, and encouraged to bring their authentic selves to the table. If you’re passionate about customer success, have a deep understanding of how finance teams operate, and thrive on building innovative...
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Customer Success Manager
1 week ago
Newcastle upon Tyne, United Kingdom Sage Full timeJob DescriptionOur team is built on trust, respect, and genuine support for one another. We believe people do their best work when they feel valued, empowered, and encouraged to bring their authentic selves to the table.If you're passionate about customer success, have a deep understanding of how finance teams operate, and thrive on building innovative...
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Customer Success Manager
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time £40,000 - £90,000 per yearJob DescriptionOur team is built on trust, respect, and genuine support for one another. We believe people do their best work when they feel valued, empowered, and encouraged to bring their authentic selves to the table.If you're passionate about customer success, have a deep understanding of how finance teams operate, and thrive on building innovative...
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Customer Success Executive
2 weeks ago
Newcastle upon Tyne, United Kingdom Eque2 Full time**Who are Eque2?** Eque2 has also built a reputation for professional, on-time and on-budget deployments, excelling in outstanding Account Management and excellent Support services process. We are also proud to announce that we've earned the "Great Place to Work" certification for three consecutive years, with numerous employee benefits and personal...
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Customer Success Coordinator
3 days ago
Newcastle upon Tyne, United Kingdom allego Full timeThis is a great entry point to Allego’s award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team. Allego’s Customer Success Coordinators are highly motivated and organized, extremely detail-oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting...
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Lead Customer Success Manager
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom HM Revenue & Customs Full time £58,541 - £64,624 per yearDetailsReference number435472Salary£58,541 - £64,624A Civil Service Pension with an employer contribution of 28.97%GBPJob gradeGrade 7Contract typePermanentBusiness areaHMRC - CDIO - Chief Platform Office - Mobility & Workplace ServicesType of roleDigitalWorking patternFlexible working, Full-time, Job share, Part-timeNumber of jobs...
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Customer Success Consultant
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time £35,000 - £65,000 per yearJob DescriptionAs a Customer Success Consultant at Sage, you'll be at the heart of our mission to help customers get the very best from their products. You'll build strong, lasting relationships, making sure our customers feel supported, valued, and confident in the solutions we provide. Your goal is to ensure they're not just satisfied, but truly see the...
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Customer Success Executive
5 days ago
Newcastle upon Tyne, United Kingdom My Sales Coach Full time**Customer Success Executive** **Salary**: £ 24-28k **Reporting to**: Head of Customer and Partner Success **Location**: Newcastle City Centre, Maybrook House, Grainger St, NE15JE. **About us** MySalesCoach has a mission to give sales professionals the sales coaching they deserve and need to achieve their potential. Launched in January, this...
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Customer Success Consultant
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time £40,000 - £70,000 per yearJob DescriptionAs a Customer Success Consultant at Sage, you'll be at the heart of our mission to help customers get the very best from their products. You'll build strong, lasting relationships, making sure our customers feel supported, valued, and confident in the solutions we provide. Your goal is to ensure they're not just satisfied, but truly see the...
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Customer Success Consultant
3 weeks ago
Newcastle upon Tyne, United Kingdom Sage Full timeJob Title Customer Success Consultant Job Description As a Customer Success Consultant at Sage, you'll be at the heart of our mission to help customers get the very best from their products. You'll build strong, lasting relationships, making sure our customers feel supported, valued, and confident in the solutions we provide. Your goal is to ensure they're...
