Customer Success Consultant
3 weeks ago
Job Title Customer Success Consultant Job Description As a Customer Success Consultant at Sage, you'll be at the heart of our mission to help customers get the very best from their products. You'll build strong, lasting relationships, making sure our customers feel supported, valued, and confident in the solutions we provide. Your goal is to ensure they're not just satisfied, but truly see the full value of what Sage has to offer driving their success and strengthening their loyalty along the way. Goals for this role In this role, you'll work through a structured, multi-channel contact strategy alongside our Customer Success Programme to help customers get the most value from the products and services they've chosen. First 90 Days In your first 30 days, you'll be fully integrated into the team and get a thorough understanding of the role by listening in on calls with your colleagues. By 60 days, you'll start taking calls and managing bookings, progressing to managing and delivering a full day's diary as you settle into the position. I can also make it even more engaging and candidate-friendly, if you want it to read like a "welcome journey" rather than a formal plan. Do you want me to do that? Key Responsibilities • Create value for customers by defining the desired business outcomes and then building a • Customer Success Plan with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them. • Drive product and service adoption, using customer data to proactively reduce churn. • Gain an understanding of clients' pain points and deliver responsive solutions and support. Additional Skills and Experience • Sound knowledge of Sage 50 or Sage SBC. • Excellent diary management is a must. • Communication and relationship building is key. • Experience working to KPI's and SLA's Your Benefits • Competitive base salary and commission structure • Comprehensive health, dental and vision coverage • Work away scheme for up to 10 weeks a year • On-going training and professional development • Paid 5 days yearly to volunteer through our Sage Foundation • Flexible work patterns and hybrid working #LI-VK1 Function Sales Country United Kingdom Office Location Newcastle Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
-
Customer Success Consultant
2 weeks ago
Newcastle upon Tyne, United Kingdom Sage Group PLC Full time**Advert** - People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it! At Sage, we recognize that the world of work has rapidly shifted over the...
-
Customer Success Consultant
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time £35,000 - £65,000 per yearJob DescriptionAs a Customer Success Consultant at Sage, you'll be at the heart of our mission to help customers get the very best from their products. You'll build strong, lasting relationships, making sure our customers feel supported, valued, and confident in the solutions we provide. Your goal is to ensure they're not just satisfied, but truly see the...
-
Customer Success Consultant
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time £40,000 - £70,000 per yearJob DescriptionAs a Customer Success Consultant at Sage, you'll be at the heart of our mission to help customers get the very best from their products. You'll build strong, lasting relationships, making sure our customers feel supported, valued, and confident in the solutions we provide. Your goal is to ensure they're not just satisfied, but truly see the...
-
Customer Success Consultant
2 weeks ago
Newcastle upon Tyne, United Kingdom Agilio Software Full timeBased in Newcastle - Competitive salary - Generous benefits **Background**: Agilio Software Group is the UK’s largest provider of back office, compliance, and workforce solutions in primary care and dental. We have ambitious and exciting growth plans and are looking for talented individuals to be part of our journey. **Job purpose**: As a Customer...
-
Customer Success Executive
7 days ago
Newcastle upon Tyne, United Kingdom Stangate HR Full time**Role: Customer Success Executive** **Location: Newcastle with hybrid working and flexible start times** **Salary: £40,000** **Benefits: 33 days holiday, healthcare plan and Perkbox** My client is transforming workforce training across the world within the global energy sector and is a market leader provider of training, learning technology and...
-
Customer Success Representative
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full time £30,000 - £60,000 per yearAt Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on theForbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60lists, and we...
-
Customer Success Manager
7 days ago
Newcastle upon Tyne, United Kingdom Sage Full timeJob DescriptionOur team is built on trust, respect, and genuine support for one another. We believe people do their best work when they feel valued, empowered, and encouraged to bring their authentic selves to the table.If you're passionate about customer success, have a deep understanding of how finance teams operate, and thrive on building innovative...
-
Customer Success Manager
2 weeks ago
Newcastle Upon Tyne, United Kingdom Matched Group Full timeCustomer Success Manager Basic: £35,000 - £45,000 / £5000 - £10,000 OTE **Selling**: SaaS **WHY**: Company has had over £20m investment recently - Are you an experience sales professional with experience of onboarding or account management? - Would you be confident selling a software solution? - Do you have exceptional customer service and attention to...
-
Customer Success Executive
2 weeks ago
Newcastle upon Tyne, United Kingdom Eque2 Full time**Who are Eque2?** Eque2 has also built a reputation for professional, on-time and on-budget deployments, excelling in outstanding Account Management and excellent Support services process. We are also proud to announce that we've earned the "Great Place to Work" certification for three consecutive years, with numerous employee benefits and personal...
-
Customer Success Manager
4 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time £40,000 - £90,000 per yearJob DescriptionOur team is built on trust, respect, and genuine support for one another. We believe people do their best work when they feel valued, empowered, and encouraged to bring their authentic selves to the table.If you're passionate about customer success, have a deep understanding of how finance teams operate, and thrive on building innovative...
