Customer Success Consultant

2 weeks ago

Newcastle upon Tyne, United Kingdom Sage Group PLC Full time

**Advert**
- People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it
At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.
- The Customer Success Consultant For Sage HR is responsible for developing customer relationships that promote NCA and expansion to our existing customer Base. Their job is to work closely with customers to ensure they see the value of Sage HR and to support the them to fully utilise the product. This will be achieved through a structured multi-channel contact strategy coupled with a Customer Success Programme with the goal of maximising the value of products and services selected. This will be driven by a consultative approach based on the customer needs, goals and aspirations for their business.

**Key Responsibilities**
- Create value for customers by defining the desired business outcomes, and then building a Customer Success Plan with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
- New Customer Acquisition through tailored demos and conversations.
- Gain an understanding of clients’ pain points and deliver responsive solutions and support.
- Maintain a high level of product knowledge so you can confidently demonstrate & make recommendations from Sage’s product portfolio.
- Proactively identify expansion opportunities in each account to drive value for the customer and for Sage.
- Be creative and take a digital first approach to customer engagement to ensure you share relevant content with your customers achieving maximum exposure resulting in a strong presence in the market and establishing self as a trusted advisor.
- To orchestrate the resolution of customer code red incidents as appropriate, working with internal stakeholders to drive positive sustainable outcomes.

LI-MW1

  • Customer Success Consultant

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Sage Full time

    Job Title Customer Success Consultant Job Description As a Customer Success Consultant at Sage, you'll be at the heart of our mission to help customers get the very best from their products. You'll build strong, lasting relationships, making sure our customers feel supported, valued, and confident in the solutions we provide. Your goal is to ensure they're...

  • Customer Success Consultant

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time £35,000 - £65,000 per year

    Job DescriptionAs a Customer Success Consultant at Sage, you'll be at the heart of our mission to help customers get the very best from their products. You'll build strong, lasting relationships, making sure our customers feel supported, valued, and confident in the solutions we provide. Your goal is to ensure they're not just satisfied, but truly see the...

  • Customer Success Consultant

    5 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time £40,000 - £70,000 per year

    Job DescriptionAs a Customer Success Consultant at Sage, you'll be at the heart of our mission to help customers get the very best from their products. You'll build strong, lasting relationships, making sure our customers feel supported, valued, and confident in the solutions we provide. Your goal is to ensure they're not just satisfied, but truly see the...

  • Customer Success Consultant

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Agilio Software Full time

    Based in Newcastle - Competitive salary - Generous benefits **Background**: Agilio Software Group is the UK’s largest provider of back office, compliance, and workforce solutions in primary care and dental. We have ambitious and exciting growth plans and are looking for talented individuals to be part of our journey. **Job purpose**: As a Customer...

  • Customer Success Executive

    7 days ago

    Newcastle upon Tyne, United Kingdom Stangate HR Full time

    **Role: Customer Success Executive** **Location: Newcastle with hybrid working and flexible start times** **Salary: £40,000** **Benefits: 33 days holiday, healthcare plan and Perkbox** My client is transforming workforce training across the world within the global energy sector and is a market leader provider of training, learning technology and...

  • Customer Success Representative

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arctic Wolf Full time £30,000 - £60,000 per year

    At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on theForbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60lists, and we...

  • Customer Success Manager

    7 days ago

    Newcastle upon Tyne, United Kingdom Sage Full time

    Job DescriptionOur team is built on trust, respect, and genuine support for one another. We believe people do their best work when they feel valued, empowered, and encouraged to bring their authentic selves to the table.If you're passionate about customer success, have a deep understanding of how finance teams operate, and thrive on building innovative...

  • Customer Success Manager

    2 weeks ago

    Newcastle Upon Tyne, United Kingdom Matched Group Full time

    Customer Success Manager Basic: £35,000 - £45,000 / £5000 - £10,000 OTE **Selling**: SaaS **WHY**: Company has had over £20m investment recently - Are you an experience sales professional with experience of onboarding or account management? - Would you be confident selling a software solution? - Do you have exceptional customer service and attention to...

  • Customer Success Executive

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Eque2 Full time

    **Who are Eque2?** Eque2 has also built a reputation for professional, on-time and on-budget deployments, excelling in outstanding Account Management and excellent Support services process. We are also proud to announce that we've earned the "Great Place to Work" certification for three consecutive years, with numerous employee benefits and personal...

  • Customer Success Manager

    4 days ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage Full time £40,000 - £90,000 per year

    Job DescriptionOur team is built on trust, respect, and genuine support for one another. We believe people do their best work when they feel valued, empowered, and encouraged to bring their authentic selves to the table.If you're passionate about customer success, have a deep understanding of how finance teams operate, and thrive on building innovative...