Receptionist

4 days ago

Croydon, United Kingdom Lah Property Marketing Full time

**Description**:
**Front of House Receptionist | £30,770 | Full-Time**

**East Croydon**

We have an exciting opportunity for a full-time front of house receptionist to take ownership of a newly refurbished reception in a corporate building located within a two minute walk of East Croydon Station.

You will relish the opportunity to take ownership of the stunning reception, leaving a lasting impression on everyone who comes into the building. You’ll take pride in everything you do to deliver an impeccable reception service and enjoy building relationships with people who work in the building.

**Hours** - 8.00am - 5.00pm Monday - Friday

**Salary** - £30,770 pa

Start - mid May

**Key Responsibilities**:
**Managing Reception**
- Manage and take ownership of the reception area to ensure the ambiance reflects the clients’ and tenants’ expectations
- Ensure a warm, friendly and professional welcome - you will become the ‘face of the building’
- Sign in all visitors to the building following appropriate reception processes
- Manage deliveries including couriers and post Develop a good understanding of the local area and develop a local amenities information file - becoming the ‘go to person’ for local knowledge and information.

**The building**
- Support the Building Manager by ensuring any building issues are reported, monitored and managed to resolution
- Proactive in making suggestions or recommending improvements to the visitor or tenant experience at the building
- Build a rapport with all service partners (contractors, cleaners, security) and work together as one team
- Submit weekly reports on activity

**Tenant experience and community engagement**
- Develop and introduce seasonal events and pop ups for the tenants, to create a sense of community and aid enjoyment in the workplace, as and when required
- Research and produce a monthly enewsletter to update tenants on initiatives to encourage uptake and participation, ensuring content is always on brand
- Propose and agree engaging content for the building’s app, as and when required
- Confident and creative with a good eye for detail and able to produce communications using onsite/branded graphics

**Skills, Knowledge and Expertise**:

- Personable with a confident manner and able to deliver impeccable customer service
- Proactive, self-motivated and can easily multi-task
- Excellent written and verbal communication skills
- Previous front of house reception or customer service experience in a busy, premium role

**Benefits**:

- Company pension
- Referral programme
- Wellness scheme, including a 24-hour confidential helpline
- Company events

**About LAH Property Marketing**:
LAH Property Marketing provide property-savvy front-of-house reception, on-site marketing teams and lifestyle managers for commercial property schemes nationwide.

For all developers, agents and property managers who believe in the power of extraordinary people. Our bespoke marketing and people services create the right impression, because, every tenant and visitor matter.

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