Inpatient Bookings Administrator

**Inpatient Bookings Administrator | Administration, Customer Service | 15 hours p/week, Thursdays and Fridays | Bushey, Watford | Free Parking | Excellent Benefits**

Spire Bushey Hospital is one of North London and Hertfordshire's leading private hospitals and we take pride in delivering high-quality care. We offer fast access to expert healthcare, from consultations with a wide range of specialists and advanced diagnostics to personalised treatments and aftercare.

**Duties and responsibilities**
- Provide and maintain an efficient bookings system for all in-patients and day cases using a computerised system (SAP)
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held
- Maintain departmental electronic and manual filing systems accurately
- Process patient admission letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests
- Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
- Undertake any training or development as required to acquire skills and knowledge to undertake role competently
- Liaise with the relevant members of the management team on a daily basis.
- On occasions, you will be responsible for assisting the team in admitting patients to their assigned rooms.
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.

**Who we're looking for**
- Customer Service experience is essential '“ whether this is in an office / face to face environment.
- Excellent telephone manner '“ although you will be liaising with customers face-to-face, there will be a greater deal of this over the phone.
- Ability to work within a fast paced environment.
- IT literate '“ basic computer skills required and accurate data entry skills.
- Interactive and communication skills are a necessity
- Good numeric and English language skills
- Knowledge of SAP or aligned would be desirable, however full training is provided.

**Benefits**

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- '˜Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insurance
- Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

**Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
About Us: Welcome to Spire Healthcare Careers - Here at Spire Healthcare, caring is our passion. We have been putting patients at the heart of everything we do for over 25 years. Everything we do works towards one vision; to provide the best care possible. We're committed to looking after people, both patients and staff. Join us, and you'll receive a warm welcome.

**Who are we?**:

- A profitable, successful business led by an experienced and stable senior management team, we provide the highest quality of care through the latest medical technology, new facilities, and a focus on inspiring leadership and employee development.

About the Team: Spire Bushey Hospital is one of North London and Hertfordshire's leading private hospitals and we take pride in delivering high-quality care. We offer fast access to expert healthcare, from consultations with a wide range of specialists and advanced diagnostics to personalised treatments and aftercare.