Data Analyst

3 days ago


Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full time

**DATA & INSIGHT ANALYST / £27,000 -£29,000 + Super Benefits**
**Hybrid working / 3 days office / 2 days home
Office Based on the outskirts of Worle, Weston-Super-Mare / Transport required**

**The Company**:
Our client, an expert in their field is well established and deliver world-class knowledge solutions and technical support on behalf of their impressive client base. They have a fun working environment and genuinely value their employees offering great staffincentives and superb working environment

**The Job**:
Our clients Quality & Insight (QI) team is responsible for providing the data and insights they gather for their clients. Coupled with wider market data and trends they provide meaningful analysis and define future customer intents. As an Insight Analyst, youwill be responsible for working alongside the wider Digital Delivery team to produce actionable insight to influence & drive decision making.
You will manage and manipulate a wide variety of data sources from excel sheets to MySQL Databases and Power BI boards and others

You will be responsible for understanding what the “voice of customer is” - what customers are demanding of their clients, and from that, to understand:

- where gaps may exist due to content being incomplete or missing
- where content may not be effective due to it being hard to follow
- where content may not be effective due to it being in the wrong format or incorrect

Finally, the team’s role is to quantify all of this by measuring the effectiveness of our services against key metrics such as customer satisfaction, call time, call outcome and so on.

**Day to day requirements**

Collate and appraise customer feedback, search data and other primary & secondary data sources
Upload curate and review other service data e.g. Device Returns
Obtain and circulate insights re: new tools, changes and roll outs (e.g. operating systems) across the various sectors which our clients operate within
Provide discernible insights from regular client review periods in support of client facing reports
Regularly appraise the landscape to ensure we’re equipped and on the front foot in regards aligning our product development to market intents
Alongside the Head of QI, work to implement an evolved reporting and insights model whereby Voice of Customer oriented metrics are front & centre.
Again, alongside the Head of QI ensure our reporting & insight models have a focus on future intents.
Provide a continuous focus on ‘Call Drivers’ to ensure other DD teams are able to prioritise efforts
Maintain suitable dashboards to ensure internal/data sharing is simple
Contribute to & support the launch of a regular insight’s publication

**The Person**:
**The Salary**: c£27,000 - £29,000 + Benefits
**Location**: Outskirts or Worle, Weston-Super-Mare own transport required. 3 days office / 2 days home
**The Hours**: Monday to Friday 9am - 5pm
**The Benefits**: AMAZING working environment, Hybrid working, table tennis table / gaming area / break out area / outdoor space / pizza Fridays / Games Nights / Quizzes / lovely people 20 days + 8 days Bank Hols, enrolment into company pension,Employee benefits/discount scheme and Spotify group subscription, FREE Parking



  • Bristol, United Kingdom ITOL Recruit Full time

    Job DescriptionAre you looking to benefit from a new career in Data Analysis?If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data AnalystWe do this using our specialised Data Analyst career programme which looks to assist and place...

  • Data Analyst

    1 week ago


    Bristol, United Kingdom Consortia Full time

    Data AnalystConsortia are looking for a talented Data Analyst to join our client’s growing team in the Bristol office. This is a fantastic opportunity for an experienced data professional to take ownership of key reporting functions, support the transition to Power BI, and help deliver high-quality data insights.This role offers the chance to make a...

  • Data Analyst

    5 days ago


    Bristol, United Kingdom Oscar Technology Full time

    **Role - Data Analyst** **Location - Bristol - 2/3 days per week in the office** **Salary - Up to £40,000** **Skills - SQL, R or Python** **The Company** Oscar Technology have partnered with a growing company who have the UK leading app and digital platform within their industry. They've had a large amount of growth this past year and are now looking to...

  • Data Analyst

    1 week ago


    Bristol, United Kingdom ADLIB Full time

    **Excellent opportunity to join a new and growing team within the revenue assurance of a leading renewable energy company**: - **Work alongside analysts and data scientists on a variety of projects.**: - **Great benefits package, bonus and working environment in central Bristol** **What you’ll be doing** The role would see you join the company’s...

  • Data Analyst

    2 weeks ago


    Bristol, United Kingdom ITECCO Full time

    **Role**: Data Analyst **Salary**: £50,000 **Location**: Bristol (in office) We are looking for a **talented Data Analyst** to join one of the biggest car dealerships in SW England. In this role you will be responsible for ensuring data from the back end is presented to stakeholders and key business leaders in meaningfulway. You will build and develop...


  • Bristol, United Kingdom Newto Training Full time

    Job DescriptionAre you ready to start a new career in Data Analysis?The demand for Data Analysts has grown by 20% annually, with experienced professionals earning salaries upwards of £58,000.In today’s digital world, data is critical to business decision-making, making the role of a Data Analyst indispensable. As skills shortages continue to grow, the...

  • Data Analyst

    1 week ago


    Bristol, United Kingdom Ecosurety Full time

    Ecosurety are looking for an accurate, logical, and personable client data analyst, with strong organisation and communication skills, to deliver high level data services to our clients. We are an industry leading company of 55 people, based in the heart of Bristol’s vibrant city centre, with a mission to accelerate change towards an environmentally...

  • Data Analyst

    7 days ago


    Bristol, United Kingdom hireful. Full time

    **Calling all Data Analysts! **(Wellall the good ones) We have a rare and exciting opportunity for a **Data Analyst** to become part of a forward thinking and industry leading company on a mission to accelerate change towards an environmentally sustainable world! Working with the Data Team, you’ll collect and analyse data. A variety of IT platformswill be...

  • Business Analyst

    2 weeks ago


    Bristol, Bristol, United Kingdom Digital Data Foundation Full time £30,000 - £60,000 per year

    Business Analyst - LegalTech Transformation£ Excellent Salary + Benefits – South West, UKJames Carrera of Digital Data Foundation is sourcing an experienced Business Analyst for a user focused role; challenging the status quo, driving productivity through the adoption & better use of Technology, to meet business needs and deliver...

  • Data Analyst

    5 days ago


    Bristol, United Kingdom Fill Your Specialist Role Full time

    **Data Analyst** £23,000-£28,000 Bristol or Remote Our vision is to empower the world of education and we make it our mission to provide the software and services which underpin student success. Education Services (ES), a division of our company, provides services which are designed to stimulate and accelerateeducational improvement. The Data...