Reception Supervisor

1 week ago

Leeds, United Kingdom Best Western Plus Milford Hotel Full time

The Best Western Plus Milford hotel is ideally located in between the cultural hubs of Leeds and York, meaning that guests can easily reach a number of the counties best attractions. The relaxed atmosphere and excellent service allows guests to focus on relaxation and enjoyment. We are on the search for an enthusiastic, passionate, and dynamic individual to join us as a Reception Supervisor.

We are currently seeking a dedicated and professional individual to lead our Front Desk team at the Best Western Plus Milford Hotel. As the first point of contact for our guests, you'll be the face of the hotel—setting the tone for a five-star guest experience from arrival to departure.

Key Responsibilities:
Supervise and support a small team of receptionists, ensuring excellent service delivery at all times

Oversee daily front desk operations, ensuring smooth check-ins, check-outs, and guest satisfaction

Handle guest complaints and resolve issues efficiently and professionally

Train, coach, and motivate front desk staff

Prepare departmental rotas and manage holiday requests in line with business needs

Liaise closely with housekeeping, maintenance, and management to ensure seamless operations

Maintain up-to-date knowledge of hotel products, services, room types, and rates

Carry out end-of-day banking and daily reports accurately

What We're Looking For:
Previous experience in a supervisory role within a hotel reception/front office team (minimum 1 year preferred)

Confident leader with a passion for delivering exceptional guest service

Organised, proactive, and calm under pressure

Strong communication skills and a professional demeanour

Good knowledge of PMS systems (experience with Guestline/Rezlynx is an advantage)

Flexibility to work a variety of shifts including early and evening shifts during weekdays weekends and holidays

Pay: £12.60 per hour

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme

Work Location: In person

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