Reception Supervisor

Dakota Hotel based in Leeds city centre are seekinga genuine people person with strong administration skills for the role of Receptionist Supervisor.

**CONTRACT AND PAY RATE**

The role carries a permanent contract of a minimum of 40 hours per week working any 5 days out of 7 and the gross annual salary is £28,000.

**BENEFITS**

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

- 40 per cent off stays at any Dakota
- 25 per cent off drinks and dining at any Dakota
- Access to our Employee Assistance Program which includes
- free private mental health support and counselling sessions
- video GP consultations and private prescription services
- online fitness resources
- access to the Smart Spending App to enjoy shopping discounts
- Access to the My Mind Pal app
- Support from our inhouse Mental Health Champions
- Additional holiday day on the first anniversary of your employment.
- Family-friendly flexible working options
- Meals on duty and uniform
- £200 bonus to recommend a friend to join our team
- £10 bonus every time you are mentioned on Trip Advisor
- Free bi-annual eye testing for users of display screen equipment
- Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
- Access to a suite of external, certified resources via our Learning Management System
- Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
- Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships
- Full terms on our benefits can be found in our Handbook._

**ABOUT DAKOTA HOTELS**

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, and Newcastle with more in our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.

As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by _The Caterer to the ‘Top 30 under 30’ _in the industry, demonstrating our success in developing talent.

Eurocentral | Edinburgh | Glasgow | **Leeds**| Manchester | Newcastle

Our location, 8 Russell St, Leeds LS1 5RN, ideally located on Greek Street, we are just a 5min walk from Leeds Train Station. We are also easily accessible by bus, close to the east parade bus link and within a 10min walk from Leeds Bus Station.

We are an 94-bedroom luxury hotel boasting a destination cocktail bar with a champagne room, and brasserie-style Grill.

**PRIMARY ROLE RESPONSIBILITIES**
- Ensure the smooth running of Front of House alongside the Reception Manager by leading with a hands-on approach and motivational leadership. Always showing a positive approach to the job role and business
- Leading, coaching, motivating, and inspiring the team; providing guidance and support.
- Support in the training and coaching of the team, co-host training sessions for both reception and nights. Ensuring that all training plans are up to date and accurate.
- Carry out tasks that support the Reception Manager including driving upselling initiatives and driving Grill bookings.
- Assisting to complete the Front of House rota and time recording.
- Support in the ordering of front of house amenities and stock checks.
- Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House services.
- Attend operations meetings in the absence of the Reception Manager.
- Work and cover Night shifts (as the night DM)

**APPLICANT REQUIREMENTS**

The successful applicant will have/be:

- A minimum of 2 years experience working as a Hotel Receptionist [required]
- Have in-depth knowledge of the Guestline PMS and have a working knowledge of procedures across reception, housekeeping and reservations [required]
- Previous leadership experience is not required but a proactive approach to work i