Automation Sales Coordinator

Welcome to First Fence - where security meets innovation

As industry pioneers in Security and Temporary Fencing, we're all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.

**Salary**:£30,000 per annum

**Hours**:42.5 hours per week, Monday to Friday

**Location**:Swadlincote, DE11 8EA

Why First Fence?
- Same-day delivery across the UK
- Six strategic locations, including our National Distribution Centre
- Extraordinary growth since 2010
- ️ Industry innovators setting new standards

Ready for an exciting journey in a thriving company? Join First Fence, where we're not just securing spaces; we're securing the future. ️ #FirstFence #SecurityInnovation #JoinOurTeam

**Position**:
As an Automation Sales Coordinator, you'll play a pivotal role in helping customers transform their properties with cutting-edge security and convenience solutions.

This role requires strong communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment.

You will play a vital role in providing expert consultation, managing the sales pipeline, and ensuring a seamless customer experience.

**Requirements**:
**Key Responsibilities**
- Customer Consultation & Sales: Build rapport with customers and understand their specific needs, recommend suitable automated gate and hardware solutions.
- Pipeline & Lead Management: Generate leads through various channels, including networking, cold calling, and digital marketing, and keep CRM records up-to-date to ensure accurate reporting and follow-ups
- Upselling & Cross-Selling: Identify opportunities to upsell and cross-sell additional products or services, present their value-added solutions to enhance customer satisfaction and increase revenue.
- Market Analysis & Strategy: Conduct Market Selling Comparisons (MSC) to stay informed about industry trends and competitor offerings, monitor product advancements and industry developments to maintain a competitive edge.
- Customer Support & Issue Resolution: Provide timely and professional support throughout the sales and installation process; address customer inquiries and resolve issues promptly and efficiently
- Customer Logistics and Operations: Communicate effectively with customers regarding transaction details, fabrication timelines, and delivery schedules and monitor the progress of orders and proactively address any potential delays or issues.

**How you'll do it**:

- You will prioritise building trust and rapport with customers through active listening and understanding their unique needs.
- You will stay up-to-date on the latest product offerings to provide expert advice.
- You will clearly articulate product benefits and address customer concerns in a professional and persuasive manner.
- You will utilise CRM tools to efficiently track leads, schedule follow-ups, and prioritize opportunities.
- You will be able to identify and resolve potential challenges proactively, taking ownership of issues and finding solutions.
- Collaborate with colleagues in sales, operations, and installation to ensure a seamless customer experience.

**Other information**:
Join Us for a Career Beyond Ordinary

Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job - we're offering a lifestyle

✨ Benefits Snapshot:

- ️ Cycle to Work Scheme

Discounts and Cash Back Benefits Platform

Holistic Wellbeing Platform

24/7 Employee Assist Programme
- ️ Fertility Support

33 Days Annual Leave (inclusive of Bank Holidays)

️ Employee Product Discounts

Recognition Rewards
- At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated._