Helpdesk Administrator

1 week ago

Glasgow, United Kingdom Atalian Servest Full time

**Reference: TS/CF/07-10/636**

**Job Title: Helpdesk Administrator**

**Contract: Temporary 3-6 Months may be extended**

**Working Hours: 37.5hrs per week Mon - Fri 8/8.30am - 4.30/5 pm office based no working from home**

**Location: Glasgow**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our Technical Services division specialises in building services, delivering maintenance, repairs, and installations to ensure client properties are always safe, productive, and compliant.

**Job Overview**

We are currently recruiting for a Helpdesk Administrator to join our passionate and driven Technical Services team based at our client’s site in Glasgow.

**Benefits**
- Paid Holiday
- Access to Wagestream - a financial wellbeing tool
- Wide range of retail discounts
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Win monthly Atalian Servest Superstar Awards

**Key Responsibilities**:

- Raising and closing jobs for reactive and system work orders, booking in reactive tasks
- Working in conjunction with Managers and Coordinators to ensure seamless management of the contract.
- Helpdesk cover to meet clients’ needs.
- Filing, scanning and tracking of paperwork.
- Providing Administrative support to the Helpdesk Team.
- Chasing jobs for the client
- Dealing with subcontractors
- Updating client system

**About you**:

- Strong Customer service skills.
- Proven administration experience
- Experience working with the CAFM system is advantageous.
- Knowledge of Microsoft Office packages.
- Exceptional telephone manner.

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

**Diversity & Inclusion**

We are an equal opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.

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