Helpdesk Administrator

4 days ago

Glasgow, United Kingdom PDA Full time

Position: Helpdesk Administrators

Annual Salary: £18,571 + company pension and 33 days holiday (25 + 8 bank holidays) + opportunities for overtime

Location: Glasgow, G5 0US - role will be based at our clients head office which is in the Gorbals part of Glasgow

Hours: 37.5 hours per week (working 5 days out of 7, shifts between the hours of 7am and 5.30pm)

Our client, a global market leading Facilities Management company, they are actively looking for 10 experienced Helpdesk Administrators to work on a permanent and full time basis within their busy and vibrant Glasgow Head Office, due to a brand new and exciting contract.

All roles are offered on a full time and permanent basis.

All roles will be based at our clients head office in the Gorbals, Glasgow, G5 0US.

All roles are working on a brand new national Facilities contract that our client have with a national client who are in the leisure / hospitality sector and have 67 sites all over the UK.

All roles are working 37.5 hours a week and the shifts will very but will be between the hours of 7.00am-5.30pm, so you may do a week of 7.00am-3.00m and then a week of 9.30am-5.30pm, so they need people who are flexible to do any shifts between 7am-5.30pm.

Role will involve working 5 days over 7, so there will be some weekend shifts but it will not be every weekend.

Job Purpose:

- To answer inbound calls and make outbound calls in a professional manner whilst logging and passing on all related faults and enquires
- Monitor and manage new calls with a high focus on response times whilst following the call scripts provided capturing all relevant data to comply with call monitoring guidelines
- Ensure all maintenance jobs are managed within set response times and issues are escalated as per policy and procedure
Skills Required for the roles:

- Must have previous experience working in a helpdesk or call centre
- Strong customer service skills
- Able to develop strong working relationships with colleagues and customers
- Strong IT skills including being a competent user of PC
- Flexible and adaptable to change in a fast-moving environment
- Flexible approach to working hours
- Effective problem-solving and decision-making
- Able to motivate self and others
- Able to conduct general administrative duties
Immediate starts are available.

This is an exciting opportunity to join City FM to work on a brand new contract where you will be able to come in and progress in the short, medium and long term.

**Job Types**: Full-time, Permanent

**Salary**: £18,571.00 per year

Schedule:

- 8 hour shift
- Day shift
Application question(s):

- Are you available to start training on Tuesday 15th February?
Reference ID: Helpdesk Administrators - Glasgow (Full Time and Permanent)

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