Drivers Medical Support and Allocation Operational Leader

**Details**:
**Reference number**:

- 430707

**Salary**:

- £35,663
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Higher Executive Officer

**Contract type**:

- Permanent

**Business area**:

- DVLA - Operations and Customer Service Directorate - Drivers Medical Group

**Type of role**:

- Medical
Operational Delivery

**Working pattern**:

- Flexible working, Full-time, Job share, Part-time

**Number of jobs available**:

- 1

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Birmingham, Swansea

**About the job**:
**Job summary**:
Do you have operational experience of leading a multi skilled area?

Can you demonstrate resilience and perform effectively under pressure in a fast-paced operational environment?

Can you use management information (MI) to analyse data, spot patterns, and present clear insights that guide decision-making?

If so, we would love to hear from you

This is a fantastic opportunity to take on a dynamic role that offers a great blend of operational and support responsibilities. You’ll work closely with people across a wide range of teams and stakeholders, gaining valuable exposure and the chance to make a meaningful impact within a collaborative environment.

The Driver and Vehicle Licensing Agency (DVLA) plays a vital role in keeping Britain’s roads safe and efficient. We are responsible for the registration and licensing of drivers in Great Britain and vehicles across the UK, as well as the collection and enforcement of Vehicle Excise Duty (VED). Our work ensures that only qualified drivers and correctly taxed vehicles are on the road.

Our key responsibilities include issuing photocard driving licences and vehicle registration certificates, recording driver endorsements and medical conditions, and taking enforcement action against tax evaders. We also register and issue tachograph cards, sell personalised registrations, and support law enforcement by providing crucial data to police and intelligence services. In addition, we offer anonymised data services to authorised users, helping inform public and private sector decision-making.

At DVLA, we are committed to delivering services that are simple, secure, and efficient making a difference to millions of people every day.

Joining our department comes with many benefits, including:

- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays and a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below

Find out more about what it's like working at DVLA.

**Job description**:
As the Drivers Medical Support and Allocation Operational Leader you will provide strategic and operational leadership across three operational support teams within the Drivers Medical function, ensuring the effective delivery of work allocation, quality assurance, and business support services.

You will have direct line management responsibility for three Executive Officers (EOs) and their respective teams.

The role requires a strong command of management information (MI), which is used daily to monitor performance, inform work allocation decisions, and identify trends in quality and service delivery. You will lead discussions on operational workflow, champion continuous improvement initiatives, and ensure all support functions operate effectively and in line with wider organisational objectives.

A key focus will be on driving performance, supporting staff development, and embedding a culture of accountability and service excellence. The role also demands a proactive approach to problem-solving, stakeholder engagement, and business planning to ensure high-quality, consistent support to frontline operations.

Your responsibilities will include, but aren’t limited to:

- To lead and manage the area to:

- Support the achievement of customer service targets.
- Achieve internal targets and standards.
- Improve efficiency and effectiveness.
- Support the delivery of business change processes.
- Review and improve current procedures.
- Developing and implementing business change processes.
- Collate, review, monitor, and interpret relevant data and information, reporting outcomes to relevant parties.
- Develop and maintain working relationships with customers and stakeholders

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the role profile_. _Please note that the role profile is for information purposes only - whilst all elements are relevant to the