Veterinary Customer Experience Co-ordinator

3 days ago

Mitcham, United Kingdom The Vet Full time

**Reception Team Member - Morden**

**Who are we?**

The Vet is a high quality veterinary healthcare provider, offering a full range of affordable small animal veterinary services to clients. We offer a range of clinical services from preventative healthcare through to complex medical, surgical and orthopedic procedures. We have superb, spacious, purpose-built surroundings with operating theatres, multiple consulting rooms, digital x-ray and an up-to-date Idexx in-house laboratory.
- Previous customer service experience working within a **fast-paced** **environment**(essential).
- Previous Veterinary experience (desirable).
- Proven track record of maintaining good working relationships with clients and colleagues.
- Excellent communication skills, both written and verbal.
- Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure.
- Outstanding telephone manner with the ability to build rapport with customers quickly.
- Self-motivated and able to work on own initiative.
- Excellent attention to detail
- Proficient in using Microsoft Office packages including Word, Excel and Outlook.

**This role will involve**:

- Welcoming and registering new customers.
- Booking in customers and making sure they receive **gold standard** care.
- Answering the telephone and dealing with a range of customer queries.
- Ensuring correct medicine is being given out according to the Vet’s prescription.
- Managing customer expectations regarding wait time.
- Administration duties e.g. scanning in paperwork, filling in forms etc.
- Taking payments.
- Promoting offers and services.

**Benefits**:

- 20 days holiday plus bank holidays
- 5% pension contribution (after probation period)
- Staff Discount
- Free lunch Fridays
- Cyclescheme

**Working Hours**:
Your standard working hours will be in line with our opening hours (8am - 8pm), including a share of shift times in line with the rest of the reception team.  You will also be part of our weekend rota, working 1 in every 4 weekends.

**Salary**: £20,000.00 per year

**Benefits**:

- Discounted or free food
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: One location

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