Part Time Evening and Weekend Receptionist

5 days ago

Mitcham, United Kingdom The Vet Full time

Job description

Are you an enthusiastic Receptionist ready to join a new team? We require a part time Receptionist to deliver exceptional care to our clients and their pets at The Vet, Morden

Who are we?

The Vet is a high quality veterinary healthcare provider, offering a full range of affordable small animal veterinary services to clients. We offer a range of clinical services from preventative healthcare through to complex medical, surgical and orthopaedic procedures. We have superb, spacious, purpose-built surroundings with operating theatres, multiple consulting rooms, digital x-ray and an up-to-date Idexx in-house laboratory.

You will be supported to develop your skills and will have the opportunity to progress as we are a growing, thriving company with lots of new opportunities.
- Previous customer service experience working within a fast-paced environment (essential).
- Previous Veterinary experience (desirable).
- Proven track record of maintaining good working relationships with clients and colleagues.
- Excellent communication skills, both written and verbal.
- Excellent organisational and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure.
- Outstanding telephone manner with the ability to build rapport with customers quickly.
- Self-motivated and able to work on own initiative.
- Excellent attention to detail
- Proficient in using Microsoft Office packages including Word, Excel, PowerPoint and Outlook.
This role will involve:

- Welcoming and registering new customers.
- Booking in customers and making sure they receive gold standard care.
- Answering the telephone and dealing with a range of customer queries.
- Ensuring correct medicine is being given out according to the Vet’s prescription.
- Managing customer expectations regarding wait time.
- Administration duties e.g. scanning in paperwork, filling in forms etc.
- Taking payments.
- Promoting offers and services.
- Help wherever needed with animal restraint or animal care.

**Benefits**:

- Salary dependent on experience
- 12 days holiday plus bank holidays
- 5% pension contribution (after probation period)
- Staff Discount
- Free lunch Fridays
- Cyclescheme
- Supportive environment and a great place to work.
Working Hours:
Your standard working hours will be 12 hours per week. The hours will be spread over Saturday and Sunday and will include one evening a week.

**Job Types**: Part-time, Permanent

**Salary**: £9.50 per hour

Part-time hours: 12 per week

**Job Types**: Part-time, Permanent

Part-time hours: 12 per week

**Job Type**: Part-time

**Salary**: From £5,928.00 per year

**Job Types**: Part-time, Permanent
Part-time hours: 12 per week

**Salary**: £9.50 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Sick pay
- Wellness programmes
Schedule:

- Weekend availability

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