Senior Sales Co-ordinator

**Brickability Limited | Brickability Group plc**

Brickability Group plc brings together over 35 specialist brands, each delivering high-quality products and services to the UK building and construction market. Our extensive portfolio includes facing bricks, blocks, rainscreen cladding systems, architectural masonry, paving, rooftiles and slates. We supply — and in many cases install — premium, strategically important building materials through trusted UK and European manufacturing partners, proudly supporting private and commercial specifiers, contractors, developers and builders across the country.

**Job Purpose**

We are seeking a highly organised and driven Senior Sales Coordinator to manage complex customer enquiries, support sales operations, and help ensure seamless order processing across the business. This role requires strong problem-solving abilities, exceptional communication skills, and confidence in working with priority customer accounts. The Senior Sales Coordinator will also play a key role in mentoring junior team members and enhancing internal sales processes.

**Key ResponsibilitiesTechnical Knowledge**
- Strong understanding of sales processes and how sales coordination contributes to wider business objectives.
- Excellent administrative and organisational capabilities with proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Familiarity with CRM systems and sales tracking tools.
- Knowledge of business requirements, company structures and internal workflows.

**Role Requirements**
- Liaise closely with logistics and operations teams to ensure products are delivered to customers on time.
- Handle complex customer enquiries and complaints, escalating when required.
- Monitor inventory levels and collaborate with supply chain colleagues to maintain stock availability.
- Support the sales team with processing large, complex or custom stock orders.
- Analyse existing sales processes and propose efficiency improvements.
- Ensure all sales-related documents are accurate, compliant, and kept up to date.
- Train and mentor junior sales coordinators to strengthen team capability and performance.

**Behavioural Expectations**
- Understands how decisions and actions impact the sales team and overall business performance.
- Consistently delivers objectives on time and to the required standard.
- Maintains excellent punctuality and is ready to work at the agreed start time.
- Actively participates in training and development activities.
- Proactive, responsive and committed to excellent service for both clients and colleagues.
- Works collaboratively to exceed internal and external customer expectations.
- Takes initiative to resolve challenges across teams or departments.
- Demonstrates loyalty, commitment and a strong customer-first mindset.
- Selects the most effective communication method for each situation, whether written, verbal or active listening.
- Applies creative thinking to support improvements and new approaches.
- Works with honesty, integrity and professionalism, protecting the company’s reputation.
- Acts with long-term business success in mind.

**Personal Attributes**
- Professional, confidential and trustworthy.
- Strong stakeholder management skills with credibility at all levels.
- Able to positively influence others.
- Excellent organisational and time management abilities.
- High accuracy and attention to detail.
- Strong prioritisation skills, able to work under pressure.
- Analytical, logical and effective problem-solver.
- Approachable, flexible, motivated and enthusiastic.
- Consistently delivers high-quality work.
- Smart, articulate and composed under pressure.

**Yearly KPIs**
- **Complex order resolution**: Resolve 90% of complex orders within 24 hours.
- **Complaint resolution**: Achieve a 95% resolution rate for escalated customer complaints.
- **Sales support effectiveness**: Maintain a 98% completion rate when assisting sales reps with order issues.
- **Customer satisfaction**: Maintain a minimum customer service score of 4.7/5

**Job Details**

**Work Pattern**: Monday - Friday
**Hours**: 8:00am - 4:30pm
**Salary**: £25,000 - £30,000

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Life insurance
- On-site parking
- Sick pay

Work Location: In person