Sports Customer Service Advisor

2 weeks ago

Chesterfield, United Kingdom DDW Sports Full time

**Sports Customer Service Advisor**

**LOVE SPORT? WANT TO HELP PEOPLE? PROBLEM SOLVER?**

**IF YES, THIS IS THE PERFECT ROLE FOR YOU**

**As a Customer Service Advisor you’ll be providing the best care for our customers, in store. The purpose of the role is to ensure that all customers leave delighted with our products and your service.**

**What will you benefit from?**
- **Career progression - At DDW Sports, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless**:

- **We play sport together and have regular team socials**:

- **30% staff discount on our DDW Sports products.**:

- **Customer service and sales training as no previous experience required**

**What's involved?**

**Your Core Responsibilities**:

- **Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for.**:

- **Merchandising - Every Sales Assistant is encouraged to take responsibility to autonomously manage stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sporting practice.**:

- **Team Player - You will be part of a shop floor team of like-minded teammates, practicing sport and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.**

**Other responsibilities include**:

- **Proactive Decision Making**:

- **Communication**:

- **Product and Sport knowledge**:

- **Problem solving**

**Sound good so far? If so, here are the types of people that we’re looking for**

**Who are you?**
- **An active sporty person.**:

- **People orientated with a high sense of service.**:

- **Problem solver and creative thinker.**:

- **Fluent in English with excellent written communication.**

**Additional Information**:
**As a Customer Service Advisor you will be required to work usual retail hours including evenings and weekends. The role will be shop-floor based with full Covid-19 safety regulations and precautions in place. The safety of our teammates and customers is our main priority during these times.**

**IF YOU LOVE SPORT AND WANT AN EXCITING CAREER IN CUSTOMER SERVICE, APPLY TODAY**

**Salary**: From £8.50 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability

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**Salary**: £23,000.00-£28,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: On the road

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