Evening Customer Service Advisor

1 week ago

Macclesfield, United Kingdom MetroRod Ltd Full time

**Evening Customer Service Advisor**
**Metrorod/Metroplumb**
**Fully remote**
**£11 per hour**
**4 on 4 off rota - Either 5-9pm, 6-10pm or 7-11pm 4 nights per week, then 4 days off etc.**

We are recruiting for our out of hours team here at Metrorod/Metroplumb.

This is a great opportunity for those looking to increase their income, or for anyone who is only able to work during the evening.

Metro Rod has been leading the way in drainage solutions for over 40 years.

Founded in 1983, Metro Rod is a leading provider of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 40 franchisees with geographical coverage across the majority of the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage.

Metro Rod serves national business customers across multiple sectors including facilities management, retail, water utilities, social housing, hospitality and insurance, as well as local businesses and other customers in the private and public sectors. Domestic customers also form a small part of Metro Rod’s business.

**What does it entail?**
- Providing a first class customer experience for National Account, Regional Account, Local Account and Domestic customers
- Acting as the first line response to orders, enquiries, questions, and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely manner. This includes both inbound and outbound contacts
- Updating and maintaining comprehensive information, which is fit for purpose, in the relevant system
- Collaborating with other Advisors in the team to ensure that information relating to clients is accurately captured and maintained
- Learning and adhering to multiple service level agreements of all clients
- Escalating any issues which cannot be resolved to a more senior manager to ensure customer satisfaction is achieved

**What do we look for?**
- Exceptional customer service skills
- Experience within a phone-based customer service/call-centre role
- Ability to follow processes and procedures
- Strong eye for detail
- Resilience
- Proactive approach - able to look at the bigger picture
- Adaptability - able to think on your feet
- Strong work ethic

**Job Types**: Full-time, Permanent

**Salary**: £11.00 per hour

Expected hours: 16 per week

**Benefits**:

- Company events
- Company pension
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Training program is 6 weeks in Macclesfield, are you able to commute during this time?

**Experience**:

- Call/Contact Centre: 3 years (required)
- UK based work: 2 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: KS2109B

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