Evening Customer Service Advisor
1 week ago
Evening Customer Service Advisor Metrorod/MetroplumbFully remote (training on-site in Macclesfield)£12.86 per hour4 on 4 off rota – Either 5-9pm, 6-10pm or 7-11pm 4 nights per week, then 4 days off etc. We are recruiting for our out of hours team here at Metro Rod LTD. This is a remote role however training will be based at our Macclesfield Support Centre and must be done in person. This is a great opportunity for those looking to increase their income, or for anyone who is only able to work outside of regular working hours. Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands. Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we’ll bring the same high standards of service to tackle your drain blockage. Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one‑stop shop for keeping water and waste flowing. What does it entail? Providing a first‑class customer experience for National Account, Regional Account, Local Account and Domestic customers Acting as the first line response to orders, enquiries, questions, and complaints, troubleshooting problems where appropriate and providing detailed information to clients in a timely manner. This includes both inbound and outbound contacts Updating and maintaining comprehensive information, which is fit for purpose, in the relevant system Collaborating with other Advisors in the team to ensure that information relating to clients is accurately captured and maintained Learning and adhering to multiple service level agreements of all clients Escalating any issues which cannot be resolved to a more senior manager to ensure customer satisfaction is achieved What do we look for? Exceptional customer service skills Experience within a phone‑based customer service/call‑centre role Ability to follow processes and procedures Strong eye for detail Resilience Proactive approach – able to look at the bigger picture Adaptability – able to think on your feet ethic What do you get? Up to 25 days annual leave – plus bank holidays Royal London, Company Pension Group Life Assurance Additional Paid Leave / Special Leave Cycle to Work Scheme Company Events Laptop / Company Mobile Hybrid Working / occasional homeworking Travel subsidy / mileage Free Eye Tests / Subsidy for Glasses Electric Car Charging Points Free Standard Parking Employee Assistance Programme Occupational Health Support Employee Discounts Platform - Sodexo *Please note that there is initial training for around 6 weeks at our Support Centre in Macclesfield, Cheshire, therefore candidates must live within travel distance from this location. #J-18808-Ljbffr
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Evening Customer Service Advisor
7 days ago
Macclesfield, United Kingdom MetroRod Ltd Full time**Evening Customer Service Advisor** **Metrorod/Metroplumb** **Fully remote** **£11 per hour** **4 on 4 off rota - Either 5-9pm, 6-10pm or 7-11pm 4 nights per week, then 4 days off etc.** We are recruiting for our out of hours team here at Metrorod/Metroplumb. This is a great opportunity for those looking to increase their income, or for anyone who is...
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Evening Customer Service Advisor
1 week ago
Macclesfield, United Kingdom Metro Rod Newport, Hereford, & Gloucester Full timeEvening Customer Service AdvisorMetro Rod Newport, Hereford, & GloucesterWe are recruiting for our out-of-hours team at Metro Rod LTD. This is a remote role; training will be conducted in person at our Macclesfield Support Centre for approximately six weeks. Candidates must live within reasonable travel distance of Macclesfield, Cheshire.Salary: £12.86 per...
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Evening Customer Service Advisor
5 days ago
Macclesfield, United Kingdom MetroRod Ltd Full time**Evening Customer Service Advisor** **Metrorod/Metroplumb** **Fully remote (training on-site in Macclesfield)** **£12.86 per hour** **4 on 4 off rota - Either 5-9pm, 6-10pm or 7-11pm 4 nights per week, then 4 days off etc.** We are recruiting for our out of hours team here at Metro Rod LTD. This is a remote role however training will be based at our...
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Customer Service Advisor
1 day ago
Macclesfield, United Kingdom MetroRod Ltd Full time**Evening Customer Service Advisor** **Metrorod/Metroplumb** **Fully remote** **£12.86 per hour** **4 on 4 off rota - Either 5-9pm, 6-10pm or 7-11pm 4 nights per week, then 4 days off etc.** We are recruiting for our out of hours team here at Metro Rod LTD. This is a remote role however training will be based at our Macclesfield Support Centre and must be...
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Evening Customer Service Advisor
1 week ago
Macclesfield, Cheshire East, United Kingdom Metro Rod Full time £66,288 per yearEvening Customer Service AdvisorMetrorod/MetroplumbFully remote (training on-site in Macclesfield)£12.86 per hour4 on 4 off rota - Either 5-9pm, 6-10pm or 7-11pm 4 nights per week, then 4 days off etc.We are recruiting for our out of hours team here at Metro Rod LTD. This is a remote role however training will be based at our Macclesfield Support Centre and...
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Customer Service Advisor
1 day ago
Macclesfield, United Kingdom Caroo Full time**Job description** **Customer Service Advisor ** **Salary Of A Customer Service Advisor £24,000 basic** **Customer Service Advisor Hours: 40 hours / Full time** **Benefits of a customer service advisor**: - Casual dress - Company pension - Death in Service - On-site parking **Key responsibilities** **of a Customer Service Advisor** -...
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Customer Service Advisor
2 weeks ago
Macclesfield, United Kingdom Search Consultancy Full time**Job Title: Customer Service Advisor** **Job Location: Alderley Edge** **Job Salary: £20,000 plus average monthly bonus of £220 for call quality** **Job hours:Monday to Friday 9-5:30, early finish Friday's!** Looking for a new Customer Service opportunity based in Alderley Edge for a company with some of the best benefits in the UK? We are looking...
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Customer Service Advisor
2 weeks ago
Macclesfield, United Kingdom Fintelligent Full timeWe are recruiting for award-winning, global health-care organisation based in heart of Stockport and due to company growth, they are recruiting for experienced Customer Service Advisor to join their fun and vibrant team. You will receive an fantastic basicsalary of £23,000 plus £500 on completion of probation, a monthly bonus along with some amazing...
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Customer Service Advisor
2 weeks ago
Macclesfield, United Kingdom Michael Page (UK) Full time3‑month temporary position, immediate start, weekly pay. About Our Client This not‑for‑profit organisation, based in Macclesfield, is a small‑sized organisation committed to serving its community. It focuses on providing outstanding services and support to its customers. Job Description Respond promptly and professionally to customer inquiries via...
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Customer Service Advisor
2 weeks ago
Macclesfield, United Kingdom CurrentBody Full time**Title **:Customer Service Advisor **Location **:Remote - Initial training period will be office based, our offices are based in Alderley Business Park - SK10 4ZE **Working Hours**: 9am - 5:30pm Saturday & Sunday **Salary**:£21,000 Pro Rata - increasing over an 18 month period **The Role** We are looking for a highly motivated and proactive Customer...
