Administrator Officer

Essex Partnership University NHS Foundation Trust (EPUT) is looking for a full time Administration Officer, to work within the Lighthouse Child Development Centre.

The SPOA Administration Officer will provide a comprehensive administration service to support clinical services and functions within the Lighthouse Child Development Centre.

Update Electronic Patient Records/book appointments for daily visits and clinics, ensure the timely and accurate recording of all activity across services using Trust and partnerships information. Recording details of all contacts with service users and other professionals using SystmOne (S1)

Completing administration tasks on S1 i.e. scanning onto patient records, registering patients, checking tasks etc. and running routine reports and registering service users.

Record accurate messages and follow them up appropriately in accordance to department guidelines.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Acting as the first point of contact for service users and professionals and providing and receiving all communications efficiently and effectively, demonstrating a customer service attitude, especially where there may be barriers to understanding or contentious discussions.

Using tact and diplomacy to deescalate emotive

Acting in accordance with the EPUT complaints procedure where

Maintaining positive relationships and communicating with colleagues across the service.

The post-holder will be required to handle sensitive information provided by service users in a confidential

To deal face to face with clients seeking further help/information and to be aware of the needs of the patients/clients and to deal in an appropriate manner with people who can be hostile, abusive or aggressive.

To exchange confidential, sensitive information with staff, patients/clients, and carers in person or on the telephone. The unpredictability of clients means that persuasive, reassuring, empathic, skills are required at all times.

Deal with queries raised by patients, relatives, GP’s or other healthcare professionals both internally and externally to the Trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client

Responsible for ensuring all correspondence is accurately and appropriately presented using Trust and departmental procedures and medical terminology used by the clinical staff.

To be skilled and experienced in the full range of secretarial work practices, software programmes and specialised functional

To be proficient with the knowledge of Patient Records management supporting new users and instructing them as To use the knowledge and experience to meet the needs of the clinical teams by completing non routine tasks on a daily basis.

To operate the Trusts central telephony

To update skills as necessary and attend mandatory training and maintain records as per Trust

Receiving, prioritising and organising appropriate action when dealing with clinical staff requirements.

Use own initiative to organise, prioritise and coordinate workload ensuring that deadlines are

To maintain diaries, both electronic and paper. To arrange appointments and meetings via electronic systems.

Ability to deal with short notice planning and last minute

To manage and organise own time and work efficiently and adhere to deadlines to enable the smooth running of the

To report and ensure equipment faults are dealt with by the relevant

Facilitate and organise the smooth running of clinic sessions often as the only member of the administration

Advanced keyboard skills and knowledge of current electronic equipment facilitating a remote working environment.

Responsible for informing patients/carers, colleagues and outside agencies of appointments, chang