Central Sales Specialist

2 days ago

Accrington, United Kingdom MBE Worldwide Full time

_MBE Worldwide is a leading commerce-enablement platform providing e-commerce, fulfillment, shipping, marketing and print solutions to SMBs and consumers._

**Main duties and responsibilities**:
**Mailbox activities**:

- Operate as supervisor for central sales team members
- Migrate all aspects of mailbox customer management from MBE stores to MBE UK during the onboarding process
- Process and automate mailbox renewals, ensuring customers pay the correct rates for services provided, including fees for any additional services (e.g. registered office hosting)
- Process non-compliant mailbox customers, in-line with company policy
- Cancel mailbox services at customers request, in-line with company policy
- Provide support to online mailbox customers

**Auction Logistics activities**:

- Training franchisees on the Auction Logistics processes
- Scheduling and allocating auction sales within using our inhouse systems, ensuring items are categorised prior to the sale date
- Monitoring and reporting on the accuracy of the categorisers
- Ensuring that franchisees check the pricing before the sale date and actioning any legitimate amendments
- Ensuring that customer POA (Price On Application) pricing requests are responded to, meeting or exceeding pre-defined service levels
- Ensuring that all other customer service requests in relation to “_Auction Logistics provided by Mail Boxes Etc.”_are responded

**General activity**:

- Providing analysis and inputting on the continuous improvement of the systems and performance of the division
- KPI reporting, including but not limited to;
- Sales income per store
- Mailbox status (e.g. live, on-hold, terminated)
- New and cancelled customers and non/late payers
- Auction Logistics monthly sales data

**Person Specification**:
A highly focused individual, a team player, willing to take initiative with the ability to prioritise workload and to supervise others. Excellent interpersonal skills and ability to project manage, negotiate and work successfully with stakeholders including colleagues, customers and external contacts. Excellent written and spoken English. Strong IT skills, including Microsoft Office. A commercially driven person focused on profitability across the central sales business unit.

Remote working policy in place: 60 office/ 40 remote.
- The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business_

**Salary**: £32,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Accrington, BB5 5HY: reliably commute or plan to relocate before starting work (required)

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