Customer Service Administrator

3 days ago

WestonsuperMare, United Kingdom TRICEL Full time

Tricel Weston is one of the UK’s market leaders in the manufacture and supply of all cold-water storage tanks. We specialise in sectional tanks and one-piece tanks and we offer standard size tanks or custom-built tanks to suit individual project requirements.

The Customer Service Administrator will report directly to the Customer Services & Logistics Manager and will play a vital role in supporting the post-sale function across Tricel Weston. The main responsibility for the role is the progression of orders from receipt through to manufacture ensuring that the customer expectations are met or exceeded.

**Role and Responsibilities**
- Liaising with Sales Estimators / Engineers regarding information relevant to their key accounts.
- Establishing key information about the project / order using effective telephone questioning techniques.
- Obtaining further information about the project / customer from a soft filing system and sales team as required.
- Acknowledging orders with the customer and then processing the orders on IFS.
- Liaising with production to forecast stock and responsibility to ensure correct levels are maintained.
- Reviewing quotations on bespoke system to produce a parts list for the product purchased.
- Producing and issuing purchase orders for intergroup orders.
- Issuing job cards to the factory for manufacture.
- Liaising with customers and other departments to ensure products are delivered and installed to meet customers program and requirements to give customer satisfaction.
- Proactive and commercial approach to resolving logistic issues.
- Create a daily OTIF and shortage report as required.
- Updating and maintaining data on our bespoke system.
- Providing interdepartmental cover as required.
- Taking incoming telephone calls for all post sale queries.
- General accounting duties to support the team
- Any other duties as assigned, to support the Company.

**Preferred Skills**
- Attention to detail
- Flexible and proactive attitude
- Ability to work on your own and self-manage wisely to the benefit of the company whilst being a team player.
- ‘Can do’ attitude.
- Ability to think quickly and problem solve.
- Commercial awareness
- Excellent telephone manner.
- Customer service focused.
- Good working knowledge of MS Office.
- Experience of working within a busy pressured environment.
- Excellent administration skills.

**Working hours and Benefits**
- Monday - Thursday 8:30am - 5pm and Friday 8:30am - 4pm
- Competitive salary?
- 22 days per annum plus bank holidays?
- 5% Employer Contribution Pension Scheme?
- Annual Bonus based on KPIs
- Employee Assistance Programme?
- Company events
- Cycle to work scheme
- Free on-site parking?
- Free tea and coffee

**The** Tricel Group are an equal opportunities employer.

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