Customer Service Advisor

2 weeks ago

WestonsuperMare, United Kingdom Castelan Full time

**Summary**:
Department: Warranty Claims

**Salary**: £18,500 (with potential after probation to reach £22,500)

**About Us...**

Castelan is an industry leading National furniture care business who provide customer services and repair services for furniture insurance, commercial services and the furniture retailer market. Based in Weston-Super-Mare, five minutes from the town centre and with great access via car, bus, bicycle or walking.

**What you will be doing...**

The role includes meeting daily targets, complying with data protection and GDPR, receiving and making calls, there are also general administration duties which are entered on to a company bespoke system. Calculating costs when required, booking appointments, dealing with enquiries and problem solving.

**Our Expectations of You...**
- Gives customers a positive impression of you and the organisation, making every effort to ensure the experience customers have is constructive & beneficial
- Managing a personal workload of claims and pro-actively managing these claims from start to finish, working within time constraints and remaining focused on the job in hand
- To own the customer throughout the claim.’my customer, my responsibility’ ensuring the customer is treated fairly and receives excellent service in accordance with industry and company guidelines.
- Ensuring work completed is of an extremely high standard and in line with departmental and team objectives
- To have a knowledge of all the claims procedures in place for each warranty and service programme
- To assist where necessary to ensure the smooth running of the department including general administration.
- Implements process change aimed at improving productivity, quality & customer service
- To undertake any other tasks as reasonably requested by the Team Manager, Head of Claims and or Director.

**EXPERIENCE AND TECHNICAL SKILLS REQUIRED**
- Excellent communication skills
- Good written and oral skills, ability to communicate in both forms professionally

**CORE COMPETENCIES**

**Behavioural Competencies**:

- Seeks to Add Greater Value
- Takes Initiative
- Takes Personal Responsibility
- Strengthens Relationships Internally and Externally
- Generate Enthusiasm and Energy
- Leads by Example
- Treating Customers Fairly

**Technical Competencies**:

- Task management
- Attention to detail
- Systematic thinking
- Knowledge of systems and procedures
- Knowledge of Castelan products
- Relevant knowledge and expertise

**I Want To Sign Up...**

That's Great

Please submit your CV and a covering letter using the platform provided.

Closing date for this vacancy -** 23:59 10th January 2021

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