Operations Support Coordinator

2 weeks ago

Glasgow, United Kingdom Praxis Real Estate Management Full time

**Ready to make a real impact in the heart of Glasgow's retail community?**

We’re looking for a proactive, highly organised **Operations Support Coordinator** to help keep **St. Enoch Shopping Centre** running smoothly every day. This is a dynamic and varied role at the centre of operations supporting teams, tenants, suppliers, and shoppers alike to ensure the centre is safe, clean, and efficient. If you thrive on problem-solving, multitasking, and teamwork, we’d love to hear from you

**Your Role at St. Enoch**

As **Operations Support Coordinator**, you’ll support the day-to-day operations of one of Glasgow’s busiest retail and leisure destinations. You’ll be the go-to contact for coordination across cleaning, maintenance, security, tenant queries, compliance checks, and contractor activity. You’ll also play a vital role in ensuring our health & safety, compliance, and service standards are consistently met.

This role is ideal for someone who enjoys a fast-paced environment, values structure and efficiency, and loves contributing behind the scenes to a seamless visitor experience.

**What You’ll Be Doing**
- Act as the first point of contact for operational queries from tenants, contractors, and suppliers.
- Act as Duty Manager on a rotational basis
- Coordinate and log permits to work, risk assessments, and contractor access ensuring health and safety standards are met.
- Support the day-to-day delivery of cleaning, maintenance, and security services.
- Maintain operational records including incident reports, inspection logs, and compliance certificates.
- Liaise with tenants regarding facilities-related issues and escalate as needed.
- Assist in the scheduling and coordination of planned and reactive maintenance activities.
- Support the centre team with emergency procedures, drills, and business continuity planning.
- Manage daily administration tasks including generating reports, updating asset registers, and invoice tracking.
- Monitor helpdesk and action service requests in a timely, efficient manner.
- Assist in sustainability and ESG-related initiatives across the centre.
- Support internal communications, update operational guides, and help onboard new team members.

**What We’re Looking For**

We’re looking for someone who is enthusiastic, approachable, and thrives in a hands-on, public-facing operational role.

**Essential skills & experience**:

- Previous experience in administration, facilities management, or operations support (retail or commercial environment preferred).
- Excellent organisational and time management skills.
- Ability to remain calm and professional under pressure.
- Strong interpersonal and communication skills.
- Confident using Microsoft Office and facilities management systems.
- A proactive approach to solving problems and improving processes.
- Understanding of health & safety principles (IOSH or similar is a bonus).
- High attention to detail and the ability to prioritise a varied workload.
- Strong customer service ethos and a team player attitude.

**Working Hours**

This is a full-time role based on-site at St. Enoch Shopping Centre. Some flexibility is required to meet the needs of the centre, including occasional weekend or evening work.

**Job Types**: Full-time, Permanent

Pay: £32,000.00 per year

**Experience**:

- Facilities management: 2 years (preferred)

Work Location: In person

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