Customer Experience Advisor

18 hours ago


Coventry, United Kingdom Fair for You Enterprise CIC Full time

**FAIR FOR YOU ENTERPRISE CIC**

We're looking for someone who is passionate about providing great customer service to our customers

**CUSTOMER EXPERIENCE ADVISOR -THE ROLE**
- Where appropriate, make lending decisions (full training provided)
- Operate across all servicing channels to ensure a high quality customer experience and resolve customer queries
- Encourage customers to support the adoption of digital channels.
- Manually open and respond to post regarding debt management companies, county court judgements, eligible loan deduction scheme responses and IVAs
- Management of customer payment cards database on the system

**EXPERIENCE WANTED**
- Experience of frontline customer service work (essential)
- Experience of banking or financial services (desirable)

**SKILLS WANTED**
- Passion to deliver and improve customer experience
- Values driven - understand our mission and our customers
- Attention to detail
- Ability to work effectively under pressure
- Able to work collaboratively with others in a culture of continuous improvement

This is a full time position of 35 hours per week and the normal office hours are between:
Monday to Friday 09:00am to 17:00pm

**We currently operate a hybrid working model with 8 days a month in the office and the remainder remote.**

The position of Customer Experience Advisor reports to the Customer Experience Manager.

**Salary £21,000 per annum, with an opportunity to increase after fully trained and competent in the role.**

Pay: £20,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Work from home

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Coventry, CV5 9RG: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: Hybrid remote in Coventry, CV5 9RG

Application deadline: 04/11/2024
Reference ID: CXFFY
Expected start date: 11/11/2024



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