Customer Experience Advisor

2 weeks ago

Coventry, United Kingdom Contechs Full time

Customer Experience Advisor

Position Description:

- As a Customer Experience Advisor, you'll be a knowledgeable expert in our brands in order to achieve a right first time response and the highest level of customer service.
- You'll be responding to customers’ enquiries on our exciting vehicle line up and products.
- You will also be introducing customers to the Retailer network and will be supporting them to deliver an exceptional customer experience.
- You'll also be part of a large team, working in a fast paced and energetic environment, whilst managing inbound and proactive contacts to and from customers, Retailers and third parties on a daily basis.

Skills Required:

- Customer Service
- Computer Literate
- Timekeeping

Skills Preferred:

- Being a knowledgeable expert in the Clients’ brands and products
- Identifying prospect customers and generate leads to the Retailer network
- Identifying and manage any complaints on the initial contact and handover seamlessly to the Customer Solutions team
- Verifying all contacts and update the SV-CRM system to ensure complete Data Protection compliance
- Ensuring all contacts are captured in the SV-CRM systems to enable the Customer Experience Centre to be a valuable data source to the wider business
- Acting as a role model for the Client and it’s Values, Customer First Principles and Behaviours
- Promoting a positive relationship between customers and Retailers to ensure that a collaborative partnership with the Retailer network is achieved
- Providing support to the Retailer network to assist them in achieving a ‘best in class’ service, driving customer loyalty and retention
- Ensuring the Retailer network follow all of the correct processes and procedures
- Supporting ongoing marketing activities, working closely with the Marketing team
- Achieving positive results that generates high Customer Satisfaction

Experience Required:

- Strong stakeholder negotiation skills
- Numerate with excellent attention to detail, with the ability to outline information in a straight forward manner
- Results orientated with a determination to make things happen
- Clear demonstration of a Customer First mind-set in everything you do
- Ability to identify opportunities for improvements and implement change
- Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules
- Ability to understand, interpret and action improvements
- Strong decision making and problem solving skills
- Ability to make quick and competent decisions

Experience Preferred:

- Call Centre experience

**Job Types**: Full-time, Temporary contract
Contract length: 12 months

**Salary**: From £40,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Coventry, CV3 4LF: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

  • Customer Experience Advisor

    5 days ago

    Coventry, United Kingdom The Future Works Full time

    We are excited to offer an opportunity for a Customer Experience Advisor to join Coventry University Group, a global education group with a mission of Creating Better Futures. The Role: - Provide excellent customer service via inbound and outbound calls. - Provide assistance to prospective students and returning students with the UCAS system and accepting...

  • Customer Experience Advisor

    3 days ago

    Coventry, United Kingdom Futura Design Ltd Full time

    OverviewOur OEM Client based in Whitley, Coventry, is searching for Customer Experience Advisor to join their team, Inside IR35. This is a contract position until 1st March 2026.Umbrella Pay Rate: £23.64 per hour.The UK Client Relationship Centre is a part of our Customer Experience function. Its core responsibility is to become the proud creator of the...

  • Experience Telephone Customer Service Advisor

    2 weeks ago

    Coventry, United Kingdom J & J Reason & sons Full time

    **Job description** Reason Transport are seeking an experienced customer service Telephone advisor to join our quality customer services / Traffic Team at our Coventry Distribution facility. **Your goal will be to achieve performance and service level targets, meet and exceed customer expectations, resolve queries and find solutions.** The ideal...

  • Customer Experience Advisor

    2 weeks ago

    Coventry, United Kingdom Caresoft Full time

    **Job Title: Customer Experience Advisor** **Location: Whitley** **Rate**:£23.29 ph via an Umbrella Company (Inside IR35) or £17.85 ph PAYE** **Employment Type: Contract (12 Months)** **Hours: Standard 40 Hours Per Week** **Reference: J38584** **Des**cription**: **Skills Required**: - Customer Service - Computer-literate - Timekeeping **Skills...

  • Customer Experience Advisor

    5 days ago

    Coventry, United Kingdom Caresoft Full time

    **Job Title: Customer Experience Advisor** **Location: Whitley** **Rate**: £23.20 ph via an Umbrella Company (Inside IR35) or £17.78 ph PAYE** **Employment Type: Contract (12 months)** **Hours: Standard 40 Hours Per Week** **Reference: J38846** **Des**cription**: **Skills Required**: - Customer Service - Computer-literate - Timekeeping **Skills...

  • Service Advisor: Customer Experience

    1 week ago

    Coventry, United Kingdom Listers Careers Full time

    An automotive dealership in Coventry is seeking a Service Advisor who excels in customer satisfaction. You'll be responsible for booking vehicle services, providing seamless customer experiences, and liaising with various departments to ensure timely service. The ideal candidate is well-presented, passionate about customer service, and has excellent...

  • Service Advisor — Drive Customer Experience

    2 days ago

    Coventry, United Kingdom Listers Group Limited Full time

    A leading automotive retailer in Coventry is seeking a Service Advisor to deliver exceptional customer service. Responsibilities include booking vehicles for maintenance, ensuring timely service, and communicating updates to customers. Ideal candidates should be passionate about customer satisfaction, possess good organisational skills, and have experience...

  • Customer Service Advisor

    5 days ago

    Coventry, United Kingdom Hamilton Woods Full time

    **Customer Service Advisor** **Temporary - Permanent** **£30,000** **Coventry** Hamilton Woods Associates are currently recruiting for a Customer Service Advisor on a temporary to permanent basis to join a manufacturing organisation based in Coventry. **Duties and Responsibilities of the Customer Service Advisor**: - To act as first point of contact -...

  • Client Experience Advisor

    2 weeks ago

    Coventry, United Kingdom Contechs Full time

    **Client Experience Advisor** **Duration: 12 Month Rolling Contract** **Location: Whitley** **Division: Marketing** **Position Description**: - As a Client Experience Advisor, you will be a knowledgeable expert in our brands in order to achieve a right first time response and the highest level of customer service. - You will be responding to clients’...

  • Customer Service Advisors

    2 weeks ago

    Coventry, Coventry, United Kingdom QPLtalent Full time £18,000 - £36,000 per year

    Job Description  Are you currently working in a Call Centre / Contact Centre, enjoy the job, but fed up of the unsociable hours and weekend working ?Then maybe we can help. QPLtalent are working with one of the UK's leading customer and business process management companies, who deliver back-office administration and front-office customer contact services...