Operations Manager

**Team overview**
Spectrum is a vital resource used by almost everyone, consumers as well as businesses and it touches everyone's life every day. The radio spectrum connects our mobiles, wireless headphones, tablets and computers. It enables our key fobs to unlock our cars,the Met Office to forecast the weather, satellites to measure global warming, concerts and shows to be seen and heard. TV and radio broadcasting would not exist without it. Without access to spectrum, police, fire, ambulance, coastguard and air traffic controlwould not be able to communicate - it's _that_ important.

Spectrum Assurance is a large team consisting of two core elements, the network of field-based Spectrum Engineering Officers and Spectrum Management Centre (SMC), Ofcom's 24 hour operations hub. The field based team is split into four main areas. EnglandNorth region has c9 direct reports, which includes 3 senior engineers who will help you and the team manage and protect the UK's radio spectrum, delivering a wide range of vital services to the UK businesses and consumers. The Spectrum Assurance team is ISO9001accredited and operates a policy of continuous improvement.

This is a unique opportunity to play a crucial role leading a regional team of field based colleagues, inspiring them to meet Ofcom's ambition to make communications work for everyone. You will work with the Head of Spectrum Assurance and management teamto help set operational delivery of the team.

Regional teams within Spectrum Assurance not only provide advice, assistance and, where necessary, enforcement to resolve interference issues, it also monitors and proactively investigates improper use of the spectrum, to keep the UK's businesses and consumers'on the air'.

**Purpose of the Role**
The key purpose of this challenging role is to ensure the regional team delivers high-quality services to spectrum users. This requires first class direction of a geographically dispersed operational team.

You will be a member of the Spectrum Assurance (SA) management team, helping set direction by collaboratively engaging across and beyond. You will be a positive role model for developing the productive, challenging and respectful relationships needed forthe team to succeed. Nurturing and managing your team career aspirations, and constantly striving to find new opportunities for individuals to develop and thrive, inspiring colleagues to be the best that they can be.

The way spectrum is used is constantly evolving, you will play a key role in contributing to meeting not only the team needs, but those of the wider directorate, ensuring that the skilled colleagues and resources in your team are in the best position possibleto respond to future challenges.

**What are you expected to deliver?**:

- You’ll be expected to develop an understanding of the operational environment you’ll be managing within.
- Accountable for operational effectiveness of the region providing leadership, support, and guidance to team members.
- Promote personal development and dedicated coaching to boost careers and performance.
- Use data to drive efficient and effective high performance.
- Ensure operations are carried out are appropriate and are cost-effective.
- Act as escalation point for sensitive or complex matters within the region.
- Continuously look to improve operational processes and adherence to ISO9001
- Ability to make a real contribution within the Spectrum Assurance management team
- Proactive management of geographically dispersed team
- Ensure regional team milestones and service levels are met or exceeded, take responsibility for developing these to truly reflect the work of the team
- Support the wellbeing, flexibility and inclusion of the regional team into the wider Ofcom culture and ways of working
- Line management of Spectrum Engineering Officers (SEO) and Senior SEOs
- Responsible for regions governance (HR, assets, financial and H&S)
- Project work as required
- Internal and external operational stakeholder management within region

**Essential skills, knowledge and experience**
You will have a proven track record in leading through varied and diverse teams, delivering operational excellence and be able to work in a fast-paced geographically dispersed environment. Be adaptable to change as well as having an eye for detail and anability to execute plans first time.

You will have an engaging leadership style, be a strong coach and mentor to all colleagues, with an ability to influence at all levels. You will be a strong communicator and be able to flex your approach depending on your audience.
- Appreciation of and desire to promote Ofcom's values of excellence, agility, empowerment, and collaboration
- Ownership and delivery of performance measures/service levels.
- Manage internal/external stakeholder relationships
- Track record of a continuous drive for operational efficiency
- Ability to communicate with colleagues at all levels
- Experience of managing operational teams
- Experience of carrying out an operational role

**Competences**
- Planning, Project and Project Management
- Relationship Management, internal and external
- Communication, Written and Oral
- Problem solving and analysis
- Knowledge and expertise

**Further information**

CV and covering letter, outlining why you are suitable for the role.