Call Centre Operator
4 days ago
Join our team as a Call Center Representative where you will play a crucial role in providing exceptional customer service through effective communication and problem-solving. As a Call Center Representative, you will handle customer inquiries, resolve issues, and ensure customer satisfaction.
**Duties**:
- Respond to customer calls professionally and promptly, addressing inquiries and resolving issues.
- Utilize strong communication skills to assist customers in English and Spanish.
- Perform data entry accurately to maintain customer records and process orders efficiently.
- Identify opportunities for upselling products or services to enhance customer experience.
- Analyze customer needs and provide appropriate solutions to meet their requirements.
**Requirements**:
- Strong data entry skills and ability to analyze information effectively.
- Excellent communication skills with a focus on clear and concise interactions.
- Prior experience in customer service or a related field is beneficial.
Pay: From £25,519.00 per year
Additional pay:
- Performance bonus
- Uncapped commission
**Benefits**:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Southampton: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 28/08/2024
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