Call Centre Operator

2 weeks ago

Southampton, United Kingdom Vanguard Ventures Full time

**Join Our Team as a Call Centre Operator: Delivering Exceptional Customer Experiences**

Are you a dynamic and customer-focused individual who loves engaging with people? As a Call Centre Operator at Vanguard Ventures, you'll be the friendly voice and first point of contact for our valued customers. Your exceptional communication skills and ability to thrive under pressure will be the key to ensuring our customers receive prompt and professional assistance. If you're ready to contribute to an outstanding customer experience, read on

**Responsibilities**:

- Be the Voice of Excellence: Handle inbound and outbound calls with a warm and professional approach, leaving customers impressed with our service.
- Knowledgeable Customer Champion: Stay informed about our products and services, enabling you to provide accurate and helpful information to our customers.
- Smooth Operator: Enter customer details accurately into our system, ensuring a seamless and efficient experience.
- Consistent and Committed: Follow established call centre procedures to maintain consistent service quality for every customer interaction.
- Collaborative Spirit: Work alongside your team to share knowledge and best practices, fostering a supportive and high-performing work environment.

**Requirements**:

- Customer-Centric Focus: Previous call centre or customer service experience is preferred but not required - we value your passion for delivering exceptional customer service.
- Communication Maestro: Your excellent verbal and written communication skills will make you a standout customer advocate.
- Empathy Ambassador: Demonstrate empathy, patience, and professionalism in all customer interactions, leaving a positive and lasting impression.
- Quick Thinker: Adaptability and strong problem-solving skills are your strengths, allowing you to think on your feet and handle any situation with ease.
- Tech-Savvy Dynamo: Navigate multiple systems with ease, making you a multitasking wizard.
- Flexible for Success: Embrace working various shifts, including evenings, weekends, and holidays, as you take our customer service to new heights.

**Benefits**:

- Attractive Salary and Perks: Enjoy a competitive salary and a comprehensive benefits package that values your contributions.
- Growth Opportunities: Our thorough training program will equip you with the necessary skills and knowledge, providing ample opportunities for career growth within the company.
- Inclusive and Supportive Environment: Be part of a diverse and inclusive workplace where every employee is valued and respected.
- Employee Discounts: Take advantage of exclusive discounts on our company products or services.

**How to Apply**:Are you excited about providing top-notch customer service? If you thrive in a fast-paced, customer-centric environment, we want to hear from you To join our team, submit your CV and a compelling cover letter showcasing your relevant experience and passion for delivering exceptional customer experiences. We look forward to welcoming exceptional talents like you to Vanguard Ventures

**Equal Opportunity Employer**:At Vanguard Ventures, we cherish diversity and inclusivity. We are proud to be an equal opportunity employer, committed to creating an empowering and supportive workplace for all employees.

**Salary**: £29,392.00-£32,811.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

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