Inbound Call Centre Agent
4 days ago
We dedicated to providing exceptional service to our customers. Our dynamic team thrives in a fast-paced, customer-centric environment where we work together to deliver outstanding results.
We’re looking for enthusiastic and customer-focused individuals to join our growing team as Call Centre Agents.
**Key Responsibilities**
- Handle inbound and/or outbound customer calls in a professional manner.
- Respond to customer inquiries, resolve complaints, and provide information about products and services.
- Maintain detailed and accurate records of customer interactions.
- Meet performance targets, including call handling time, resolution rates, and customer satisfaction scores.
- Collaborate with team members and other departments to ensure customer needs are met.
- Stay updated on company policies, procedures, and product knowledge.
**What We're Looking For**
- **Experience**: Previous call centre or customer service experience is an advantage but not mandatory; we provide comprehensive training.
- **Skills**:
- Excellent communication and active listening skills.
- Strong problem-solving abilities with a focus on customer satisfaction.
- **Attributes**:
- Positive attitude and a friendly, professional demeanour.
- Ability to work in a team environment and adapt to a fast-paced setting.
- Reliable, punctual, and able to handle stress effectively.
**What We Offer**
- Competitive salary with performance-based incentives.
- Comprehensive training and opportunities for career advancement.
- A supportive, inclusive, and vibrant work environment.
- Health and wellness benefits.
**Job Types**: Full-time, Part-time
Pay: £24,000.00-£27,000.00 per year
Additional pay:
- Bonus scheme
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking
- Store discount
Work Location: In person
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