Inbound Call Centre Advisor

1 week ago


Southampton, United Kingdom RELAY DIRECT LIMITED Full time

**Are you ready for a fast-paced and rewarding career?**

We are seeking enthusiastic **Inbound Call Center Advisors** to join our growing team If you’re passionate about delivering exceptional customer service, solving problems, and working in a dynamic environment, we want to hear from you

**Why Work With Us?**
- We offer a competitive salary, plus performance-based incentives.
- Full training will be provided to help you succeed from day one.
- With our rapid growth, the opportunities for advancement are limitless
- Join a supportive and friendly team that values your contributions.
- Enjoy work-life balance with flexible hours to suit your needs.

**Responsibilities**:

- Answer inbound calls from customers with professionalism and a positive attitude.
- Provide exceptional customer service by addressing inquiries, resolving issues, and offering solutions.
- Accurately document customer information, issues, and resolutions in our CRM system.
- Maintain knowledge of our products and services to effectively assist customers.
- Meet individual and team goals, including call handling time and customer satisfaction.

**What We’re Looking For**:

- Previous customer service experience is a plus, but not required - we’ll train you
- Excellent communication skills with a strong attention to detail.
- Ability to multi-task and work in a fast-paced environment.
- Strong problem-solving abilities and a can-do attitude.
- A positive, friendly demeanor that shines through every call.

**Perks & Benefits**:

- Health and dental insurance.
- Employee discounts on our services/products.
- Fun and engaging team-building events.
- Performance bonuses based on key metrics.

**Job Types**: Full-time, Part-time

Pay: £24,000.00-£27,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person



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