Customer Enrolment Administrator

As a Customer Enrolment Administrator, you will be responsible for successfully switching customer’s payment services from their previous provider, up to that supply becoming live with Clear Business.

We are looking for colleagues who wish to excel and are driven to succeed, all we ask is that you are a brilliant listener, have a passion for problem solving, and ability to empathise and understand customer needs.

This role will also include but not be limited to:

- Ensure new customers are successfully on-boarded with right first-time provisioning of contracts received from Sales, including quality control of contracts received.
- Handle customer order enquiries and requests for support during on-boarding and support the customer to diagnose and resolve set-up issues.
- Actively contribute to improving customer journey and experience.
- Develop an in-depth knowledge of our systems, products and processes, and support colleagues with queries.
- Resolution of basic queries or exceptions preventing successful service activation.

**In return for your hard work, you’ll get**

It takes all kinds of people to make Clear Business the success that we are, and we’ve got a range of benefits to make sure everyone is happy.
- Up to 10% performance related bonus per annum
- 25 days of annual leave, rising to 28 days with length of service.
- Enjoy your birthday off every year.
- Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
- Continuous learning and development with access to LinkedIn Learning.
- Generous discounts at numerous high street and online retailers.
- Onsite café and bar for post-work drinks, quiz nights, and social gatherings.
- Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.
- Paid volunteering day as part of our charity fundraising and volunteering activities.
- Cycle to work and travel loans for people wanting a greener commute.
- Pension contributions and life assurance coverage.

**Location**: Based in our sale office, South Manchester

**Hours**: Full time 37.5 hours per week, Monday to Friday, no evenings, weekends or bank holidays

**Hybrid working model**: The choice to work remotely for three days

**Our Story**

Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance.

For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.

**What happens next**

If you’re looking for a fresh opportunity with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success click ‘**Apply**’ today to take the next step in your career.

Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

**Job Types**: Full-time, Permanent

Pay: Up to £24,874.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free fitness classes
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Paid volunteer time
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Work Location: In person