Customer Service Administrator

2 weeks ago

Bristol, United Kingdom Cox Automotive Full time

**Bristol**

**Full Time / Permanent / £23,633**

**Department**:
The Service Delivery team is a core part of the Auction business, made up of Customer Service and Administration. We are responsible for providing excellent customer service at all times to both buyers and vendors, and ensuring all processes are completed to a high level within the required timeframe/SLA.

**Role**:
To provide a point of initial contact and administration support to our customers as well as the business/branch. Responsible for ensuring that all administration is completed in a timely and accurate manner for the accounts, in line with business and customer requirements and SLA’s to ensure customer experience is enhanced and maintained.
- To be the first point of contact for a portfolio of key customers ensuring that the administration processes on each of the accounts is completed to a high standard and is within SLAs
- Contact with key customers on sale days (including presence on the rostrum if relevant), in order to enhance the customer experience
- Providing internal expertise on the portfolio of accounts, such as contribution to information for Marketing campaigns as appropriate
- Liaison with the relevant Account Managers / Account Directors for each account, to give feedback on administrative processes and ongoing customer experience, so that AMs and ADs have useful information for customer review meetings
- Help and support with the provisional bid process where needed, ensuring that provisional are logged pre-sale and that they are pursued post sale
- Prepare and produce entry forms, ensuring all queries or missing items are proactively qualified and checked
- Ensure all post-sale paperwork is completed to customer requirements and in a timely manner, making certain that any queries are resolved and giving feedback to the customers
- Responsible for ensuring that all documents and the auction system are correct and updated to assist with the smooth running of the auction and accounts

**Skills**:

- Excellent customer service skills.
- Strong administration skills
- A keen eye for detail and accurate data entry skills
- Excellent interpersonal and communication skills both verbal and written.
- Able to work as part of a team to ensure successful delivery of a sale

STRICTLY NO AGENCIES PLEASE
- We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL. _
- We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's._

INDAR

  • Customer Service Administrator

    2 weeks ago

    Bristol, United Kingdom Pertemps Bristol Commercial Full time

    A leading Automotive client have an exciting opportunity for an Administrator to join them in supporting one of their key clients as a Customer Service Administrator.- **Salary - £21,255 per annum**: - ** Location - Northeast Bristol - office-based role**: - ** This is a permanent, full-time position working 37.5 hours per week, Monday - Friday**: - **...

  • Customer Service Administrator

    3 days ago

    Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: A leading Financial Services client have an exciting opportunity for an Administrator to join them in supporting one of their key clients as a Customer Service Administrator. - A starting salary of £21,255 per annum- Location - Northeast Bristol - office-based role- This is a permanent, full-time position working 37.5 hours per week,...

  • Customer Service Administrator

    2 weeks ago

    Bristol, United Kingdom Pertemps Bristol Commercial Full time

    A leading Automotive Finance business, have a fantastic opportunity for an Administrator to join their busy and modern offices based in the Northeast area of Bristol.- Initially offered as a 12-Month Fixed Term Contract, full-time role working 37.5 hours per week Monday - Friday - Salary on offer of circa £20,000 per annum (depending on experience) +...

  • Customer Service Administrator

    1 week ago

    Bristol, United Kingdom Medaco Full time

    We are looking for a Customer Service Administrator to join our close-knit team in our Bristol Head Office. Expect a varied role where you will use your outstanding customer service skills in helping the company build its long-term customer relationships. **Customer Service Administrator Responsibilities**: - Provide excellent Customer Service to our...

  • Customer Service Administrator

    2 weeks ago

    Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title** - Customer Service Administrator **Salary**: - £23,000 - £25,000 **Location**: - Yate, Bristol **Contract Type** - Fulltime, Permanent position **Hours** - Monday - Friday 8:30am - 5:00pm **Hybrid**: - 3 days in the office **Duties of Customer Service Administrator will include**: - Problem Solving - identifying the...

  • IT Administrator/customer Service

    1 week ago

    Bristol, United Kingdom Brook Street Full time

    Are you looking for a varied and interesting role, using your Customer Service and Administration skills? Do you enjoy a fast-paced environment whilst maintaining a high-quality customer service? Are you IT literate and able to multi-task? Brook Street, in partnership with the Ministry of Defence, are currently recruiting for 3 IT Administrators/Customer...

  • Customer Service Administrator

    1 week ago

    Bristol, United Kingdom Coople (UK) Ltd Full time

    **Inbound Customer Service Administrator - no experience required - start immediately** We have an exciting full-time opportunity to work as a Inbound Customer Service Administrator in Bristol! No experience is required, with all training provided and paid for. We’re hiring Inbound Customer Service Administrators on behalf of a worldwide leader in...

  • Customer Service Administrator

    1 day ago

    Bristol, United Kingdom Great Western Recycling Full time

    We are seeking a dynamic and motivated customer service administrator to join thrives on delivering personable and thoughtful customer service, has strong communication skills and thinks outside of the box. You will be working collaboratively with colleagues, liaising with suppliers and customers to ensure the effective resolution of service related...

  • Customer Service Administrator

    1 day ago

    Bristol, United Kingdom Kingston Barnes Ltd Full time

    Customer Service Administrator £26,250 My Client, an international production company based In Fishponds are currently looking to employ a Customer Service Administrator on a permanent basis. Hours of work are 0830-1645 Monday to Friday, salary is 26,250. **Job Type**: Permanent **Salary**: £26,500.00 per year **Job Type**: Permanent **Salary**:...

  • Customer Service Administrator

    2 weeks ago

    Bristol, United Kingdom Alexander Mae (Bristol) Ltd Full time

    **Customer Service Administrator Avonmouth - own transport required c£22,000 - £24,000 + Benefits** **The Company: **Our client is extremely well established and has over 20 years supplying quality products across the UK.They are an employee-owned business and have a lovely family feel with longevity of staff and the opportunity for growth and...