Customer Service Administrator

2 weeks ago


Bristol, United Kingdom Pertemps Bristol Commercial Full time

A leading Automotive Finance business, have a fantastic opportunity for an Administrator to join their busy and modern offices based in the Northeast area of Bristol.- Initially offered as a 12-Month Fixed Term Contract, full-time role working 37.5 hours per week Monday - Friday
- Salary on offer of circa £20,000 per annum (depending on experience) + fantastic benefits.
The Customer Service Administrator role:
Provides high quality administrative and process support to deliver a market leading customer experience to the corporate clients.
Through developing knowledge and expertise, the Customer Service Administrator ensures that all allocated processes are completed accurately and to a high quality, whilst ensuring that all commercial and productivity targets are met.
Other key Duties Include:

- Developing knowledge and expertise in relation to products, process, and systems to enable maximum effectiveness in role
- Working closely with 1st Line Service and Field Sales teams to develop a strong understanding of the specific needs of the Customer to ensure we deliver to their requirements
- Collaboratively working with various teams to ensure swift resolution for any Customer issues.
- Proactive communication and collaboration with colleagues across the company to ensure administrative and process tasks are completed accurately and to agreed SLAs
- Complete documentation in a compliant fashion and procedure manuals are kept up to date

The ideal person for the Customer Service Administrator role:
Previous experience within a Customer Service or Administration focused role would be beneficial but is not essential - there will be full training provided.- Excellent verbal and written communication skills
- Effective problem solving
- A strong relationship builder with an enthusiasm for excellent customer service
- Attention to detail
- Strong numeracy skills
- Strong understanding of Microsoft Office Excel including Word & Excel

In return you will receive great benefits including:

- A generous contributory pension scheme
- 25 days holiday + Bank Holidays
- On-site showers and change
- Free on-site parking + close to bus and metro links
- Enhanced parental leave
- Occupational Health Programme
- Volunteering Days off work to assist in charity work/ CSR Initiatives



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