CRM Executive

Reference Code: 82481**CRM Executive**:

- Watchfinder- West Malling, Kent, KEN, GB- PermanentSince Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

Founded twenty years ago in the UK, Watchfinder & Co has earned its reputation as the preowned expert in buying, servicing, selling and part-exchanging preowned luxury watches. It is also now a fast growing, global company - with our HQ in the UK, and teams and businesses in France, USA, Germany, Italy, Switzerland, and HK SAR.

Watchfinder’s success to date has been down to the skills, hard work and determination of the brilliant and diverse group of people we have hired across the globe.

It’s an exciting time to be joining Watchfinder’s CRM function as we implement a new CRM tool enabling us to create innovative automated journeys across the customer lifecycle.
- “This is an exciting opportunity for someone to begin, or continue their marketing career within Watchfinder & Co, as it continues its global expansion. Working in a small, close-knit team you’ll be driving actionable results using cutting edge CRM technology.” - _**_Sam Markram - Head of CRM_**

**HOW WILL YOU MAKE AN IMPACT?**
- Help to co-ordinate, build, maintain, analyse, and constantly optimise customer journeys - ultimately driving engagement and repeat purchase.
- Contribute to innovative ideas and segments for future CRM campaigns.
- Proactively keep up to date with latest trends and competitor comms, providing analysis on what others are doing in the industry.

**KEY COMPETENCIES**

**HOW WILL YOU EXPERIENCE SUCCESS WITH US?**
- Educated to degree level or experience gained from a similar role and environment
- You should have a strong foundation and understanding of CRM or customer behaviour and be curious about using data insight to drive decision making
- Self-motivated and enthusiastic approach to work who excels in challenging environments
- Demonstratable customer-centric thinking
- Highly organised and process driven.
- Team Player

**HIRING PROCESS COMMITMENT**

**Your journey with us**

The process for this opportunity would be:
**3rd Stage** -You might be asked to complete a business case, and an assessment. We will inform you appropriately, so you have a chance to prepare and be successful.

**What’s in it for you?**

As a significant member of the Watchfinder community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development. You will have the opportunity for your voice to be heard, drive change, and make a real impact from day one. This is a fast-growing company, going through an exciting period of change from a UK centric business to an international company. Giving you the opportunity to grow and gain further opportunities in the future.

On top of this we offer a competitive salary and benefits package which Includes:

- Private Health & Dental Care
- 24 Days Annual leave plus bank holidays (additional days off for key life moments such a birthdays)
- Employer discounts and reward schemes
- Core Hours working
- Season Ticket Loans
- ‘We Care’ employee assistance programme
- Life assurance
- Income protection