Client Services Executive
3 days ago
An opportunity has arisen to join our Client Services team. We are looking for a Client Service Executive to work closely with our clients and internal teams to support the ongoing administration and ensure effective delivery of client projects.
The role requires strong communication, customer service and relationship building skills along with the ability to manage the SOW writing process.
The successful applicant will need to have excellent knowledge in Microsoft excel and word. Additional knowledge of CRMs/ Microsoft Dynamics will be advantageous as the role will be maintaining our CRM with potential & current opportunities.
**This is a hybrid role - working 2/3 days in our offices either in Birmingham or West Malling, Kent and the other days remotely.**
Key tasks:
- Own and execute proactively a program of account management meetings
- Be reactive to a clients’ requirements and requests and provide pertinent information to clients when asked
- Build out the profiles of key decision makers working within BLC accounts and reach out to decision makers to promote BLC offerings
- Manage the SOW writing process - capturing specifications of work, liaising with client and internal BLC resources, load into devops and write SOWs to then submit to clients and ensure a timely sign off
- Maintain Microsoft Dynamics with a pipeline of deals and report regularly to the Client Services Director re pipeline and forecast
- To pick up Dynamics skills so that over time the CSE will own the updating and management of the CRM for the Sales and Marketing team
- Input into the new business process, primarily by assisting with tender writing
Key skills/requirements:
- Minimum 2 years of experience working in customer services, operations or a customer facing administrative environment.
- Experience of client services and account management processes.
- Bid management experience would be advantageous
- Meticulous attention to detail.
- Exceptional organizational and planning skills with flexibility to adapt to changes.
- Strong Microsoft office skills
- Excellent communication skills
- Able to develop and maintain strong working relationships with internal senior staff and external stakeholders.
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00-£35,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- Account management: 2 years (required)
Work Location: Hybrid remote in West Malling
-
Private Client Executive
5 days ago
West Malling, United Kingdom Clearwater People Solutions Ltd Full timeOur client is currently looking for a Private Client Executive to join an experienced and collaborative team. The Private Client Executive will join the company collaboratively managing the extensive portfolio of over 1,800 private clients and securing thesuccessful delivery of an outstanding and engaging service to their clients. Working 2 days in the...
-
Commercial Client Executive
7 days ago
West Malling - Kings Hill, United Kingdom Marsh McLennan Full time £30,000 - £60,000 per yearCompany:Marsh CommercialDescription:We are seeking a talented individual to join our Client Executive team at Marsh in our West Malling office. As a Client Executive, you will lead a multi-disciplined client team to deliver comprehensive insurance and risk management support to our clients and prospective clients.We will count on you to:Manage a portfolio of...
-
Client Services Administrator
7 days ago
West Malling, United Kingdom Cloud21Limited Full time**Job**: Client Services Administrator **Division/Department**: Client Services **Contract**: Permanent/Full time **Salary**: Starting at £26,316 per annum. This is a starting salary, and we offer clear progression routes as well as bi-annual reviews and excellent benefits. **Hours**: 37.5 per week **Location**: Hybrid: This is a hybrid role primarily...
-
Claims Executive
7 days ago
West Malling, United Kingdom Marsh Full timeMarsh West Malling, England, United Kingdom, 1 day ago. Be among the first 25 applicants. Overview We are seeking a talented individual to join Marsh Corporate & Commercial in our Claims Executive Team. This is a hybrid working role, with a minimum of 3 days spent in the office or seeing a client and 2 days at home (or in the office – as you prefer)....
-
Marketing Account Executive
2 weeks ago
West Malling, United Kingdom Pearson Whiffin (Logistics) Full time**Marketing Account Executive** **c. £30k** **West Malling** **Permanent - Full-time** **Hybrid working opportunities after probation.** **Are you a creative Marketing Account Executive feeling stuck in a rut in your current role?** **Do you want a fresh challenge within a well-established business who RECOGNISE and REWARD their team?** Rare and...
-
Claims Executive
2 weeks ago
West Malling, United Kingdom Marsh Full timeWe are seeking a talented individual to join Marsh Corporate & Commercial in our Claims Executive Team. This is a hybrid working role, with a minimum of 3 days spent in the office or seeing a client and 2 days at home (or in the office – as you prefer). We're looking for candidates in the South of England – our main offices are in London, Bristol,...
-
Corporate Client Executive
7 days ago
West Malling - Kings Hill, United Kingdom Marsh McLennan Full time £40,000 - £80,000 per yearCompany:MarshDescription:We are seeking a talented individual to join our Corporate team at Marsh McLennan, based in West Malling. As a Client Executive, you will be part of a growing and highly successful team that works with some of the UK's largest and best-known companies on bespoke and complex insurance arrangements, including global programmes. You...
-
Procurement Executive
5 days ago
West Malling, United Kingdom James Frank Associates Full timeOur client, a well-established and hugely-successful business in the IT sector is seeking a Procurement Executive to join their team on a full-time, permanent basis. Due to growth our client is looking to add a procurement Executive to their team, where you will be responsible for the procurement of software, hardware and other products to support with all...
-
Sales Executive
3 days ago
West Malling, United Kingdom Page Personnel Finance Full timeThis is an exciting opportunity to work for a well established business, selling their products to clients on a day to day basis. **Client Details** My client is currently going through an exciting period of growth, looking for a sales executive to join their busy team on an initial temporary basis with the view to go permanent. **Description** **The key...
-
Supplier Enrolment
1 week ago
West Malling, United Kingdom Commercial Services Interim & Executive Search Full timeReporting to Head of Support Services you will be responsible for how Commercial Services Group enrol and contract with the core business and its joint venture partnership's third party agency supply chain, our umbrella payroll providers and other strategicsuppliers. This includes: - **Defining the scope of the procurement need**:Ensuring our procurement...