Current jobs related to Customer Service Specialist - London - Octopus Energy Group
-
Customer Service Advisor
1 week ago
London, United Kingdom British Gas - Customer Service Full timeJoin us, be part of more.Were so much more than an energy company. Were a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesnt rely on fossil fuels whilst living our powerful commitment to igniting positive change in our...
-
Customer Experience Specialist
1 week ago
London, United Kingdom Fill Your Specialist Role Full time**Our Client is looking to hire a Customer Experience Specialist.** **Location**: London, The Speechmark (Hybrid working - defined below) **Salary**: Competitive plus bonus and company benefits **Hours**: 37.5 per week - Monday to Friday Becoming number one for customer experience is one of the key pillars within the Consumer Sales team. As a Customer...
-
Customer Service Specialist
2 weeks ago
London, United Kingdom Carbon60 Global Full timeCarbon60 are looking to recruit a Customer Service Specialist for an international aviation company based in Hayes. This is a high-level permanent role with a competitive salary to support the tasks and duties this role requires. Alongside a competitive salary this Customer Service Specialist role comes with amazing company benefits. **Tasks**: - To utilise...
-
Customer Service Specialist
2 weeks ago
London, United Kingdom MBA Group Full timeOur Client, a leading car manufacturer are currently looking for a **Customer Service Specialist** to join their business based out of their Toyota Croydon Dealership. This is a new and exciting position that will provide a huge customer focus through the sales process. As a **Customer Service Specialist **to join our busy showroom team to help delight our...
-
Customer Service Specialist
16 hours ago
London, United Kingdom Tate Full time**Customer Service Specialist** **£27,000 - £30,000,000 plus 10% bonus** **London City - Fabulous office and working culture** **Monday - Friday and one Satuday per month** An expanding **Italian tech company** that has been modernising the insurance industry since its launch several years ago has started its **international expansion**: its opened its...
-
Service Delivery Specialist
5 days ago
London, United Kingdom Service Care Full timeService Care Solutions are looking for a Service Delivery Specialist to work in London. Location: South West London / Hybrid Pay: £500-£650 per day **Job Purpose**: - The Integration, Development & Delivery Specialist is a practical role to oversee development, delivery and service management of technical integration services. - This ranges from...
-
Customer Service Specialist
2 weeks ago
London, United Kingdom Tate Full time**Customer Fulfilment Specialist** **£27,000 - £31,000 plus **10% performance related bonus (paid on annual basis)** **London City** **SHIFTS - Tuesday to Saturday & Wednesday to Sunday - non negotiable** An expanding **Italian tech company** that has been modernising the insurance industry since its launch several years ago has started its...
-
Customer Service Specialist
2 weeks ago
London, United Kingdom Tate Full time**We are seeking a high achieving, dedicated, tech savvy Customer Service Specialist to join an exciting company in fabulous offices with a great working culture.** **An inviting package between £28,000 - £30,000 (depending on experience) plus 10% bonus** **The working week will be Monday to Friday and one Saturday a month, and 4 days a week in the...
-
Customer Service Specialist
2 weeks ago
London, United Kingdom StoneX Group Full timeOverview: **Join StoneX Bullion - A Global Leader in Precious Metals** StoneX Bullion, part of a **Fortune 50, Nasdaq-listed company**, is one of Europe’s largest online precious metals traders. We specialize in gold, silver, platinum, and palladium, serving customers worldwide with high-quality products and outstanding service. As a company built on...
-
German Customer Service Associate
4 days ago
London, United Kingdom CPL Specialist Full time**Customer Service Associate (CSA) / Fluent German speaker Location: London, United Kingdom **Customer Service Associate (CSA) is responsible for servicing inbound customer enquiries by providing information, solutions and troubleshooting. Activities include sales of inbound accounts (inbound communication channels), entering/tracking invoicesand customer...
Customer Service Specialist
2 weeks ago
We’re different.
At Octopus you’re not a number.
You're a human and we treat you like one. And that’s how we want our customers to feel too. We want you to help our customers - like genuinely help.
We don’t lie - it’s not easy.
We are in the middle of an energy crisis, so expect to handle challenging questions about the cost of energy whilst providing support and reassuring advice to our customers up and down the country who are facing unprecedented economic challenges.
You’ll need to have a high level of resilience to be able to keep up with the demands of the role.
You’ll take ownership of their needs and find a way, no matter what, to figure things out with them. During this difficult time, our role here requires us to be actively looking for solutions and being able to deliver these in a friendly and timely manner.
Your colleagues will be some of the most amazing people you’ll be lucky enough to call friends and that you can count on to support you each day and every step of the way on your journey with us. They are the most enthusiastic, determined, curious crew who love being part of disrupting the energy industry but also sharing our mission to humanise the customer service experience. We encourage all our people to ask questions, drive change and share ideas.
There’s a lot (and we mean a lot) to learn in this role, and a lot of work to do. Learning in a fast-paced, dynamic environment isn’t for the faint-hearted. Every day you will come across problems you’ve not seen before, and you’ll be tasked with bringing about creative and practical solutions. We’ll help you build your knowledge and be committed to your development. If you’ve got the attitude to thrive here and want to make a difference - we’ll go that extra mile for you.
As a company, we are always learning - innovation means constant evolution and change. As a result, we are looking for team members that are happy to be as flexible and dynamic as we are
**What you'll do...**:
- Working in Business Operations, you’ll be at the heart of everything we do - helping our customers.
- Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service. Gone are the days of customers getting stuck in a never ending loop of being transferred between departments.
- You’ll be fully trained in every aspect of the customer experience and will be provided with training of the entire industry and when we say there is a lot to learn we mean it.
- You will be expected to be able to take full responsibility for customer queries and look to provide suitable solutions while keeping up with rapid fire change as we grow.
- Expect the unexpected.
**The types of people we would love to hear from are those that are...**:
- ** Excited to help customers - **Customers are at the centre of everything we do. From the CEO to our Data Scientists, everyone across the business deals with customers. In Business Operations, we’re at the forefront and the main point of call for all our business customers and it will be your main responsibility to go to the ends of the earth to keep our customers impressed and excited about Octopus Energy being their energy supplier.
- ** Open minded - **We’re a rapidly growing company, which means sometimes things go wrong, and we don’t shy away from this. We take everything as a learning curve and expect you to as well, being proactive in spotting weak areas and suggesting solutions and improvements to the customer’s experience.
- ** Approachable - **Everything we do in operations, and across Octopus, is built around teamwork. People in our teams are always there to support and help each other and we expect everyone to be a team player.
- ** Inclusive - **We are looking to continue building our wonderful, inclusive culture full of enthusiastic, unique and diverse people from all backgrounds as we grow and continue to change the industry.
- ** Dedicated to sustainability - **As a renewable energy supplier, those who are a part of our team are also deeply committed to helping in any way they can in their own lives in the fight against climate change and making a positive impact for the future.
- ** Committed to improvement - **Our energy specialists are the main point of call for our customers and their input hugely shapes the customer journey. We are looking for people who will actively looking for ways in which we can improve the customer experience and not be afraid to speak up.
- ** A strong work ethic - **A role in operations is very fast paced and can be challenging at times. We’re looking for people who can deal with challenging situations and who are responsible for their own future by working extremely hard to achieve their goals.
Getting to this point would not have been possible without the commitment and hard work of everyone in the team. Every Friday afternoon we have ‘Family Dinner’, where all our teams connect through a vi
