Customer Service Specialist

2 weeks ago

London, United Kingdom StoneX Group Full time

Overview:
**Join StoneX Bullion - A Global Leader in Precious Metals**

StoneX Bullion, part of a **Fortune 50, Nasdaq-listed company**, is one of Europe’s largest online precious metals traders. We specialize in gold, silver, platinum, and palladium, serving customers worldwide with high-quality products and outstanding service. As a company built on **strong values of integrity, customer focus, and excellence**, we offer a dynamic and **international work environment** where innovation and collaboration thrive.

By joining our team, you’ll work with **talented professionals from diverse backgrounds, covering multiple languages** to support our customers across different countries. This role offers **career growth, skill development, and opportunities for travel**, making it an exciting step for anyone looking to advance in a global organization.

**Responsibilities**:
**Your Role as a Customer Service Specialist**

As a **Customer Service Specialist**, you will be a trusted point of contact for our retail customers, ensuring they receive expert guidance and a seamless experience. You will play a key role in building and maintaining strong customer relationships in an industry that values trust and expertise.

**Your Key Responsibilities**:

- ** Advise and assist** customers with product information, orders, and account management.
- ** Resolve inquiries efficiently**, ensuring customer satisfaction while maintaining high service standards.
- ** Identify customer needs** and offer tailored solutions to enhance their experience.
- ** Collaborate with a multicultural team** to streamline processes and improve customer service strategies.
- ** Support innovation** by sharing insights that help refine and optimize service offerings.

Qualifications:
**What We’re Looking For**:

- ** Languages**: Strong English & Spanish and/or Italian skills; German and/or French is a plus.
- ** Customer Service Experience**: Ideally in an international and service excellence-driven environment.
- ** Excellent Communication Skills**: Ability to engage with customers professionally and empathetically.
- ** Problem-Solving Mindset**: Quick thinker with a proactive, solution-oriented approach.
- ** Team Spirit**: Thrives in a multicultural team where different languages and cultures come together to support a global customer base.

**Why Join StoneX Bullion GmbH?**
- ** Work for a Global Company**: Be part of a stable, growing company backed by a Fortune 50 group.
- ** Career Growth & Development**: We invest in our employees with training and clear progression opportunities.
- ** International Environment**: Work with a diverse team and engage with customers worldwide.
- ** Competitive Benefits Package**: Designed to support employee wellbeing and long-term security.
- ** Co**llaboration Focused**: Work from a centrally located, modern office in London’s Financial Districts, designed to foster collaboration and professional growth in a dynamic business hub.
- ** Vibrant Team Culture**: Regular events, company gatherings, and an open, supportive atmosphere.

**Ready to Join a Thriving Industry?

  • Customer Service Advisor

    2 weeks ago

    London, United Kingdom British Gas - Customer Service Full time

    Join us, be part of more.Were so much more than an energy company. Were a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesnt rely on fossil fuels whilst living our powerful commitment to igniting positive change in our...

  • Customer Experience Specialist

    1 week ago

    London, United Kingdom Fill Your Specialist Role Full time

    **Our Client is looking to hire a Customer Experience Specialist.** **Location**: London, The Speechmark (Hybrid working - defined below) **Salary**: Competitive plus bonus and company benefits **Hours**: 37.5 per week - Monday to Friday Becoming number one for customer experience is one of the key pillars within the Consumer Sales team. As a Customer...

  • Customer Service Specialist

    2 weeks ago

    London, United Kingdom MBA Group Full time

    Our Client, a leading car manufacturer are currently looking for a **Customer Service Specialist** to join their business based out of their Toyota Croydon Dealership. This is a new and exciting position that will provide a huge customer focus through the sales process. As a **Customer Service Specialist **to join our busy showroom team to help delight our...

  • Customer Service Specialist

    1 day ago

    London, United Kingdom Tate Full time

    **Customer Service Specialist** **£27,000 - £30,000,000 plus 10% bonus** **London City - Fabulous office and working culture** **Monday - Friday and one Satuday per month** An expanding **Italian tech company** that has been modernising the insurance industry since its launch several years ago has started its **international expansion**: its opened its...

  • Service Delivery Specialist

    5 days ago

    London, United Kingdom Service Care Full time

    Service Care Solutions are looking for a Service Delivery Specialist to work in London. Location: South West London / Hybrid Pay: £500-£650 per day **Job Purpose**: - The Integration, Development & Delivery Specialist is a practical role to oversee development, delivery and service management of technical integration services. - This ranges from...

  • Customer Service Specialist

    2 weeks ago

    London, United Kingdom Tate Full time

    **We are seeking a high achieving, dedicated, tech savvy Customer Service Specialist to join an exciting company in fabulous offices with a great working culture.** **An inviting package between £28,000 - £30,000 (depending on experience) plus 10% bonus** **The working week will be Monday to Friday and one Saturday a month, and 4 days a week in the...

  • Customer Service Specialist

    2 weeks ago

    London, United Kingdom Dermafocus Full time

    **Customer Service Specialist** DermaFocus is looking to recruit a Customer Service Specialist. We are a growing company and looking for people who are hungry to learn new skills and enjoy having conversion with clients to provide a world class customer service and support. **The Company**: DermaFocus is a distributor of clinically proven aesthetic...

  • Customer Service Specialist

    1 day ago

    London, United Kingdom Dermafocus Full time

    **Customer Service Specialist** DermaFocus is looking to recruit a Customer Service Specialist. We are a growing company and looking for people who are hungry to learn new skills and enjoy having conversion with clients to provide a world class customer service and support. **The Company**: DermaFocus is a distributor of clinically proven aesthetic...

  • German Customer Service Associate

    5 days ago

    London, United Kingdom CPL Specialist Full time

    **Customer Service Associate (CSA) / Fluent German speaker Location: London, United Kingdom **Customer Service Associate (CSA) is responsible for servicing inbound customer enquiries by providing information, solutions and troubleshooting. Activities include sales of inbound accounts (inbound communication channels), entering/tracking invoicesand customer...

  • Dutch Customer Service Associate

    5 days ago

    London, United Kingdom CPL Specialist Full time

    **The Role**:Customer Service Associate (CSA)** **Contract: Permanent / Full-time** **Salary: £28,000 - £32,000 base + benefits** **Location: London or Dublin, United Kingdom** A Customer Service Associate (CSA) is responsible for servicing inbound customer enquiries by providing information, solutions and troubleshooting. Activities include sales of...