Children's Urgent
1 day ago
We are recruiting for Children's Urgent & Emergency Care Clerical Assistants who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The Children's Emergency Department is made up of multiple different areas and you will be work independently and as part of a multi-disciplinary team, whose aim is to provide a polite, friendly and patient-focused service to patients attending the Children's Emergency Department or Urgent Care Centre.
This role forms part of a fixed rota providing cover 24 hours a day, 7 days a week, 365 days a year. You will need to be able to workdays, evenings, nights, weekends and Bank Holidays, including Christmas and New Year. You will be compensated in enhancements to your pay due to the hours required for this role.
If you are a dynamic, friendly and adaptable personality who enjoys diversity, this could be the role for you. We are proud to support our staff with their personal and professional development and take pride in the encouragement and growth of our staff.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond
To process all enquiries politely and efficiently, displaying empathy when answering queries at the reception desk or over the telephone.
To deal with enquiries from Police and other external agencies concerning missing people by searching for details on hospital database whilst maintaining confidentiality at all times.
To ensure that all administrative duties are carried out in a professional, accurate and efficient manner always.
You will be responsible for providing a customer orientated reception service and clerical support to the clinical team in the Children's Emergency Department. This is to include accurately registering and updating details onto the hospital and national databases and assisting in any enquiries from internal or external agencies.
To alert clinical staff if you notice a patient looking distraught or unwell needing urgent medical attention. To activate emergency alarm where necessary
To recognise the legality of patient documentation and always maintain patient confidentiality.
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
**We run the following hospitals**:
The Lister Hospital, Stevenage
New Queen Elizabeth II (New QEII), Welwyn Garden City
Hertford County, Hertford
Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.
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