Reception Supervisor

3 days ago


Leeds, United Kingdom Big Motoring World Full time

**Job Overview**
We are seeking a professional and friendly Reception Supervisor to lead the front-of-house team in delivering a professional and welcoming reception service, ensuring exceptional customer experiences, smooth daily operations and consistently high standards across the showroom environment.

**This roll to cover maternity leave till, the end of July 2026.**

**Responsibilities**:

- To supervise, support and develop reception team members, including training new starters and monitoring performance.
- Manage reception rota and holiday cover to ensure adequate front-desk staffing at all times.
- Liaise with senior managers and departments to support site-wide operational efficiency.
- Greet customers arriving on site with warmth and professionalism.
- Capture and input customer details onto our Customer Record System.
- Effectively control the allocation of Customers to our team of Sales Executives to minimise Customer waiting times.
- Handle escalated customer queries at the front desk in a calm and solution-focused manner.
- Provide refreshments for visiting Customers and ensure the Customer Coffee Bar is kept clean and replenished.
- Implement good standards of housekeeping on the Reception Desk to promote a professional image at all times.
- To ensure that the Showroom is tidy and well presented with correct marketing material.
- Toanswer and direct incoming telephone calls to the relevant departments.

**Person Specification**
- Front of house experience
- Previous management experience
- A well-presented, confident individual who is comfortable communicating to a diverse customer base
- Good communicative skills (oral and written)
- Exceptional customer service skills/a positive attitude to customer care

IND006

**Job Types**: Full-time, Fixed term contract
Contract length: 11 months

Pay: £28,807.00 per year

**Benefits**:

- Employee discount
- On-site parking
- Store discount

**Experience**:

- Front of House: 2 years (preferred)

Work Location: In person



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