Customer Service Advisor

2 weeks ago

Derby, United Kingdom Pendragon Full time

**Customer Service Advisor
- Fixed-Term 6 Month Contract**

**Stratstone BMW Derby**

**Salary of £24,298 with excellent company benefits**

Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone BMW Derby?

As the UK’s leading luxury automotive retailer, we’re dedicated to providing an unparalleled premium experience for our customers. We’re looking for someone to truly make an impact and bring our vision to life, emulating our rich automotive heritage and ensuring every customer visit is unique and tailor-made.

Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Advisor, you’ll take care of our customers’ service bookings, whilst offering advice and keeping customers fully informed throughout the time their car is with us.

**What does the role of Customer Service Advisor involve?**
- Provide estimates for work, and book in service and repair work for our customers’ vehicles
- Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
- Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell

**What qualities do I need to succeed in the Customer Service Advisor role?**
- Background in customer service and an interest in the automotive industry, whether above or below the bonnet
- Flawless organisation skills, and confidence with using computer systems
- Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fast-paced environment
- Dedication to providing an incredible service, with a passion for making our customers happy

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