Customer Service Advisor

2 days ago


Derby, United Kingdom The Best Connection Employment Group Full time

**Title: Customer Service Advisor / Call Centre Operative**

**Customer Service Advisor(s) Required**

**With a start date in October 2024**

The Best Connection are currently recruiting Customer Service Advisor(s) to work at East Midlands Airport, Castle Donington. This is an excellent opportunity to start a career with a global leader in logistics, distribution and supply chain management, with full Aviation Training provided.
- Pay: £13.82ph
- Overtime Pay: £20.73 (after 40 hours)
- Hours: Rotating Shifts between 07:30 - 20:15, Monday to Friday
- MUST be able to work a minimum of 1 in 4 Saturdays, 08:00 - 14:15
- Hybrid Office and Working from Home, 2 out of 4 weeks (dependant on performance + personal preference)
- Location: East Midlands Airport, Castle Donington
- All Training Provided, minimum 4 weeks onsite training, 09:00 - 17:00, Monday to Friday
- Duration: Ongoing, Temporary to Permanent
- Accessible via the Skylink Bus Route
- Free Parking Provided

**Vetting for a Customer Service Advisor**:

- Have a 5 year checkable work history (Obtained for you by us)
- Be willing to complete an Aviation Security Course (Paid for by us)

**Role and Requirements of a Customer Service Advisor**:

- Experience of working with MS Word and Excel (desirable)
- Experience working within a Customer Service environment (required)
- Handling Customer queries (by phone or electronically)
- Liaising with Network Contacts and Customers
- Using in house data systems
- Data Entry
- Meeting company KPI's

**Benefits of working for The Best Connection**:

- On-going Assignments
- Holiday Entitlement
- Excellent Pay rates
- Overtime
- On-Line Payslips
- Pension Provision

**Benefits & Requirements**:

- 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
- 24hr Oncall Support
- Canteen
- Induction Training
- Oncall Support
- Training Provided

**How to achieve higher pay rate**:
Working Overtime



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