Customer Service Administrator

Administrator role within Royal London account.

**Job title**:
Customer service Administrator

**Salary: £24,043.50**

**Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm.**

**Location: Office based on Oxford Road, Manchester City Centre. Hybrid working contract. Homeworking days will be available upon successful probation period which can be around 6-9 months from start date. Please note role is primarily more office based.**

Our Operations Team requires an additional administrator to work within our Life and Pension division. The role will involve processing and entering phone/paper enquiries related data into the computer, handling customer service inquiries and problems via phone, paper, and mail. You will be required to be flexible to work across all back-office teams if support is required. Full training will be provided.

Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.

**What you will do**:

- Processing calculations and life/pensions related data to in house systems and in line with documented procedures.
- Complete administration tasks within service standards
- Refer complex problems to senior staff.
- Receiving, investigating, and responding to all customer inquiries.
- Ensure customer records are accurately maintained.
- Communicate effectively both verbally and in writing.
- Achieve targets to maintain productivity, quality, and contractual service level agreements.
- Manage own workload effectively and prioritise accordingly to meet targets.
- Accurately complete any quality/productivity documentation required.

**What we are looking for**:

- Previous experience in a customer service role/administration role
- A genuine passion for helping people.
- Confident communicator with a professional and friendly manner
- Excellent listening skills and an ability to problem solve.
- A fast learner with an attention to detail
- The ability to work under pressure and prioritise workload.
- Someone who is punctual and reliable.
- Excellent accuracy skills
- Minimum Grade Standard Grade GCSE Grade C/ Nat 5 Grade 4 in Maths and English

**About Capita Regulated Services**

At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account, and arrears management. Join us and discover better as you shape the future of regulated service.

**Notes**

**What’s in it for you?**
- A competitive basic salary of **£24,043.50**:

- 23 days holiday **(rising to 27)**with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology.
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**What we hope you will do next**

**Equal Opportunities**

**Location**:
Manchester
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent