Customer Service Administrator

3 days ago


Manchester, United Kingdom Hireonline Full time

**Customer Service Administrator - City Centre, Manchester**
- £25,000 per year
- Generous Leave: Enjoy 25 days of annual leave, rising to 30 days after 5 years of service, plus bank holidays
- Employee Perks: Access discounts that fit your lifestyle
- Supportive Environment: Benefit from an Employee Assistance Programme, offering 24-hour confidential counselling and support services.
- Career Growth: Training and development opportunities with long-term career prospects in a growing organization.

**Hours**:

- Full Time: 8.30am - 5pm

This is a company where we have placed people before who have stayed with the company and progressed their career. It is a friendly team who all help each other when needed.

**The role of Customer Service Administrator**:

- Serve as the main contact for student enquiries, maintaining accurate records and offering guidance on course administration.
- Taking payments and answering queries related to these.
- Ensuring databases are kept up to date.
- Co-ordinate with other offices across the UK to deliver great service.
- Support course setup and help with enrolment, queries, and logistics.
- Assist with exams and assessments.
- Ensure brochures and the website are kept up to date.
- Produce reports and assist with any ad-hoc tasks as required.

**The ideal Customer Service Administrator**:

- Previous experience in an administrative or customer service role within an office environment.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Experience within the education sector (Desirable).



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