Customer Service Administrator

Due to winning yet another **new National Account** at **Marlowe Fire & Security, **we’re looking for self-motivated, enthusiastic and dynamic **Customer Service Administrators** to take a leading role with customer liaisons and administration of this account. You will be solely dedicated to this newly acquired **National Customer,** providing **administration **and **transactional **support across **billing**, **invoicing**, **data management, report management**, and **general administration **duties.

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As you will be taking on an entirely new account with the business, we need someone to hit the ground running who can multi-task and cope within a high-paced environment whilst competently and confidently managing high-volumes of work.

The Customer Service Administrator will play an essential role in providing an effective and professional customer service, acting as a single point of contact for our Portal Customers & their allocated National Account Customers whilst providing excellent Customer Service as an administrative support to all our accounts.

**The role requires a proactive approach and excellent personal interaction with both internal and external Customers supporting our Customer Charter. To work as part of the invoicing team to ensure that accurate Invoicing and effective customer service is provided across all functions within the business, maintaining a professional & courteous approach at all times supporting our Customer Charter.**
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Work closely with your assigned portal customer and National Account Managers to meet customer expectations**:

- **Monitor Customer portals to ensure all job requests are raised in line with contracted timeframes.**:

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Providing clear communication to the customer to confirm their request has been actioned**:

- **Add clear customer notes to customer portal clearly outlining “What happens next & when”**:

- **Update client portals and helpdesks in line with specific account instructions**:

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Ensuring all calls are answered timely**:

- **Review and respond to all customer enquiries, supporting your colleagues as overflow for the call receipt mailbox to ensure all customer requests are raised appropriately**:

- **Liaise with all internal teams to ensure effective responses to customers**:

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Escalate any concerns or business risks to the appropriate internal colleague or management**:

- **Process orders for accurate invoicing**:

- Pricing and invoicing generation

**Who are we looking for?**

We are looking for competent and experienced people who have worked within an office environment previously and have at least 1-2 years’ experience working with either in-house systems and/or portals, or external systems, such as CRM’s, Purchase2Pay, databases, etc.
- Self motivated, proactive, enthusiastic & flexible
- Able to work independently and a desire to learn
- Excellent administration and computer skills
- Customer focused with the ability to resolve customer queries
- Analytical in approach
- Exhibit a high degree of professionalism and resilience
- Strong organisational skills
- High attention to detail and the ability to handle multiple priorities with a structured approach

**What we offer**

As well as extremely competitive basic salaries, as part of the Marlowe Fire and Security team you will have access to some great benefits including
- Pension
- Life Assurance
- Paid Refer A Friend Scheme
- Mental Health & Well-being Scheme
- Employee Recognition Scheme
- Birthday Holiday
- Free onsite parking
- Free onsite Gym
- Additional Day holiday for each full year of completed service (up to 25 days)
- Development and progression opportunities

**Additional Info**

**Equal Opportunities**:

- At Marlowe Fire & Security Group we strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.**#INDMP