Complaint Specialist

**Job Title**:Satisfactory Quality (SQ) Complaints Specialist **Working Pattern**: 36.25 hours per week on a shift pattern to be agreed with the Complaints Manager **Salary**: up to £28,000 and up to 20% bonus and benefits **Location**: Blackpool (FY4 2FB) hybrid working **At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated individual, ideally with some experience of motor related Satisfactory Quality (SQ) complaints and ready to make an impact, we've got a space with your name on it** Our Complaints Team are a core part of our Operations function. Their main objective is to ensure that all complaints are investigated, and a fair outcome is provided to all customers. The Complaints Team ensure that in dealing with complaints we meet the FCA regulatory requirements. Due to the growth of the business a vacancy has arisen to deal with increased volumes of SQ complaints. Past experience in this area would be beneficial but is not essential as on the job training will be provided. **We are Tandem - Where impact meets innovation** Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow spend, and share - all while nurturing our planet, our people and our customers. As one of Europe's fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future. **Your team: Collaborators in change** Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers. You'll be part of a team that fully investigate each complaint with a customer led approach, are responsive and diligent in their work and provide a fair outcome to each customer in line with the Consumer Rights Act 2015. **Your Impact: Building a greener tomorrow** As a SQ Complaints Specialist at Tandem your focus will be on: - Ensuring all aspects of compliance are met regarding DPA, CCA and FCA. - Sending all required correspondence, ensuring communications are fit for purpose and adapted for varying needs of customers; summary resolution if < 3 days, acknowledgement letters receive an early Friday finish - Raise £200 per annum for charity > Tandem provide PR and marketing support - Have renewable energy at home > receive an additional 1 day annual leave - Drive an electric car > receive £500 towards a home charger **Ready to make your mark?** **Sourcing Model** Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page. Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.